French-Speaking Customer Support Specialist

French Speaking Customer Support Specialist

Job Description

• Answering the telephone, inform the respective Officers regarding the concern for resolution
• DocumentationM2E docs initial screening and top sheet preparation
• Filing, Retrieval and Scanning of documents
• Prepare M2E token acknowledgement/transmittal (new and replacement) and dispatch it to respective branches
• Preparing simple reports
• Prepare Post Implementation Review Client List
• Performs other related duties as assigned

Job Type: Full-time

Posted 1 day ago

Job Description

Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide

Are you ready to be part of a professional community that's powering businesses globally to save, grow, and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further - hammerjack has the perfect opportunity for you

Role: Accounting Virtual Assistant

Location & Work Set-Up: Hybrid (Makati)

About Us:

hammerjack is an outsourcing company that connects Philippines-based professionals with businesses worldwide, leveraging operations and technology to create connections that empower our community. Our mission is to improve lives by fostering meaningful professional relationships and driving global success.

Our Impact:

We build workplaces that empower employees to thrive, contributing to the success and culture of companies around the globe. We focus on professional services and a people-first culture, becoming a trusted partner for businesses and professionals alike.

The Role:

We are seeking a detail-oriented Accounting Virtual Assistant to support an Australian accounting/bookkeeping firm. The role focuses on administrative and accounting-related tasks, ensuring accuracy and compliance in financial processes. Experience with accounting software, strong organizational skills, and effective communication with Australian clients and teams is preferred.

Responsibilities

• Assist in daily bookkeeping tasks, including data entry, accounts payable (AP), and accounts receivable (AR).
• Reconcile bank statements, credit card statements, and other financial records.
• Process invoices, receipts, and expense claims accurately and on time.
• Support the preparation of financial reports, balance sheets, and profit-and-loss statements.
• Assist in BAS, payroll processing, and GST-related tasks under the guidance of senior accountants.
• Maintain accurate and organized financial records in compliance with Australian accounting standards.

ATO & ASIC Support

• Assist in the preparation and lodgment of BAS, IAS, PAYG, and other compliance requirements with the Australian Taxation Office (ATO).
• Monitor ATO portals for client notices, deadlines, and correspondence, ensuring timely follow-up.
• Support the preparation of annual returns, business registrations, and corporate compliance tasks with the Australian Securities & Investments Commission (ASIC).
• Maintain compliance calendars to track ATO and ASIC obligations.

Administrative & Client Support

• Manage email correspondence and respond to client queries in a timely and professional manner.
• Schedule meetings, prepare documents, and follow up on outstanding client information.
• Update and maintain client databases, ensuring data accuracy and confidentiality.
• Prepare and format documents, spreadsheets, and presentations as required.

Compliance & Reporting

• Ensure all accounting and administrative activities comply with Australian tax regulations, ASIC obligations, and firm policies.
• Prepare and submit periodic reports to supervisors or senior accountants.
• Coordinate with clients to gather supporting documents for tax, BAS, ASIC filings, and other accounting requirements.

QUALIFICATIONS

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field (preferred but not mandatory if experienced).
• Prior experience as an Accounting Assistant, Bookkeeper, or Virtual Assistant in an accounting/bookkeeping firm.
• Familiarity with Australian accounting practices, ATO transactions, and ASIC compliance is highly preferred.
• Proficiency in accounting software and tools such as Xero, MYOB, QuickBooks Online, Sage; Microsoft Office; Google Docs; Dext; Hubdoc; Dropbox; OneDrive.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to manage multiple priorities, meet deadlines, and work independently.
• Excellent written and verbal communication skills.

What’s in It for You:

• Flexibility to work remotely or from offices
• Inspiring workspaces and open, productive environments
• Barista coffee and beverages provided
• Dynamic open spaces
• Security and a supportive community
• Competitive compensation and opportunities for professional growth
• A diverse and inclusive team
• Global impact and meaningful connections

Ready to Make a Difference?

If you’re ready to join a dynamic team, apply directly via this job ad. hammerjack is an equal opportunity employer and celebrates diversity.

Posted 1 day ago

Our vision emphasizes flexible work environments and internal mobility, with a focus on purpose, well-being, and work-life balance. We strive to create an inclusive environment with volunteerism across our community.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

The Manager Client Services is responsible for managing and overseeing assigned client service activities with retirement plans, ensuring quality service in a cost-efficient manner, and providing leadership to team members.

What You Will Do

• Manage and oversee client service activities
• Ensure high-quality service for individual products to all clients
• Provide leadership to team members and support their growth
• Stay current on legal and regulatory issues affecting clients
• Supervise managers and associates in Client Services

What You Will Bring

• Bachelor’s degree or equivalent experience
• 5+ years relevant experience; management experience preferred
• Experience in healthcare BPO or related field
• Strong communication, negotiation, and presentation skills
• Familiarity with CRM systems and reporting tools
• Knowledge of healthcare regulations (HIPAA, CMS)

Equal opportunity statement: We are an equal opportunity employer with a commitment to diversity.

Posted 1 day ago

Job Description

We are seeking a Client Services Executive to manage key client relationships in the food service & hospitality industry, with bilingual English proficiency. Responsibilities include maintaining client satisfaction, clear communication, and acting as a strategic partner.

Responsibilities

• Serve as main point of contact for key clients
• Build and maintain relationships
• Understand client needs and ensure timely delivery
• Onsite meetings to strengthen partnerships
• Resolve client issues promptly
• Collaborate cross-functionally to ensure satisfaction
• Provide updates and reports
• Identify upsell opportunities
• Maintain client interactions and agreements
• Onsite meetings and regular check-ins
• Coordinate with internal teams
• Propose service improvements
• Handle concerns professionally
• Prepare account reports

Qualifications

• 1-2 years in client servicing or similar
• Hospitality or client-facing background preferred
• Excellent English communication
• Proficient in MS Office and Google Workspace
• CRM experience a plus
• Willingness to travel within Makati and BGC as required

Client Services Manager

Posted 1 day ago

Job Description

We are launching a new division to supply interns to overseas companies. This role involves process design, onboarding, and client relations to grow the service line.

Tasks

• Design processes for the internships division
• Manage client onboarding and long-term relationships
• Serve as main contact for client inquiries
• Oversee intern placement, guidance, and reporting
• Mentor junior team members
• Prepare reports and feedback summaries
• Improve service quality and processes
• Collaborate with HR, Recruitment, Accounts

Requirements

• Experience in client services or operations management
• Strong communication with international clients
• Ability to work independently in a startup environment
• People management and coaching skills
• Excellent organizational and problem-solving abilities
• Comfortable working late shifts (2pm-11pm PH time)
• Attention to detail

Benefits

• Opportunity to shape a new business line
• Exposure to international clients
• Competitive salary and benefits
• Collaborative environment

Join us as a Client Services Manager and drive exceptional client experiences. Apply now.

Client Services Associate

Posted 1 day ago

Job Description

Drive Financial Excellence with World-Class Client Services

Role offers work-from-home in Metro Manila with project-based term until Feb 2025; shift is day time (Sydney time).

• Competitive salary
• Permanent WFH
• Upskilling through Emapta Academy
• Gym access and perks
• Mentorship and global exposure
• Diverse and supportive environment

Qualifications

• 1 year of relevant experience preferred
• Experience meeting tight deadlines
• Strong organizational skills
• Experience in payments and loan operations desirable

Daily Tasks

• Invoice clients in SOLVAS
• Process rollovers and rate fixings
• Follow client processes and update checklists
• Run payment files and manage banking
• Monitor cash and approvals

About the Client

Client is a leader in financial services, offering international solutions with a focus on compliance and innovation.

Welcome to Emapta Philippines

Join a Top 20 Dream Company of Filipinos in 2024 with opportunities for development.

Equal opportunity employer

Posted 1 day ago

Makati City, National Capital Region ₱ - ₱

Job Description

Seeking a Client Services Analyst with Middle Office or Client Services operations experience in processing share transfers, trades, loans, and bonds. Strong communication, attention to detail, and proactive mindset required.

Deal Management

• Collaborate to manage deal files
• Onboard new deals and clients
• Prepare consents and notices
• Report consent results
• Coordinate KYC processes for deals

Transaction Support

• Process share transfers, issue statements, handle billing
• Ensure timely completion

Client Interaction

• Respond to client emails, keep them informed

Systems and Tools

• Learn internal platforms quickly
• Support testing and improvements
• Familiarity with Salesforce a plus

Excel and Reporting

• Strong Excel skills, Power BI a plus

Skills

• Background in Middle Office or Client Services
• Excellent written communication
• Quick learner and data-savvy

What We Look For

Ability to build and improve systems; collaborate with developers; think critically and understand client needs.

Posted 1 day ago

Job Description

Experienced Client Service Director to lead strategic account management for healthcare clients in a BPO environment. Strong client relationships and growth focus required.

Key Responsibilities

• Primary contact for high-value healthcare clients
• Develop and execute strategic account plans
• Manage onboarding, delivery, escalations, performance reviews
• Collaborate with cross-functional teams to meet SLAs/KPIs
• Identify upsell opportunities
• Lead business reviews and planning
• Ensure HIPAA and healthcare compliance
• Mentor client service managers

Qualifications

• Bachelor’s degree or equivalent
• 10+ years client service/account management with 5+ in healthcare BPO
• Healthcare operations knowledge (RCM, claims, utilization)
• CRM and reporting experience
• Healthcare regulations knowledge (HIPAA, CMS)

We are an equal opportunity employer including diversity and inclusion statement.