Customer Relations Specialist

3 weeks ago

Ilocos Norte Philippines Buscojobs Full time

Overview

Customer Relations Specialist opportunities in the Philippines. Various companies are seeking professionals to handle client relationships, after-sales support, inquiries, and account management across multiple channels including phone, email, and social media.

Job Descriptions (selected postings)

Some listings include responsibilities such as handling inquiries, coordinating with internal teams, managing after-sales services, maintaining client relationships, processing orders and documentation, and contributing to continuous improvement of customer service processes. Duties may also involve booking coordination, feedback logging, and cross-functional collaboration with sales, service, and operations teams.

Responsibilities
  • Engage with customers via inbound/outbound calls, emails, chat, and social media; update account information and respond to inquiries.
  • Coordinate with internal teams to ensure timely resolution of issues and efficient service delivery.
  • Handle after-sales services, maintain customer records, and document interactions and actions taken.
  • Provide feedback and insights to improve customer service processes; log and monitor requests in the appropriate systems.
  • Process orders, reservations, contracts, payments, and related documentation as applicable; ensure accuracy and timeliness.
  • Communicate with customers across channels, manage inquiries, complaints, and escalations with professionalism and empathy.
  • Support sales and account management activities, including upselling or cross-selling where appropriate.
  • Coordinate with partner banks or agencies for financing and title transfer as needed for real estate or loan-related transactions.
Qualifications
  • Education: Bachelor\'s degree or equivalent preferred; high school diploma accepted in some postings.
  • Experience: 1 year in customer service or related role recommended; experience in BPO, automotive, real estate, or logistics can be advantageous depending on posting.
  • Skills: Excellent written and verbal English; strong interpersonal and problem-solving abilities; familiarity with CRM systems; basic MS Office skills; ability to multitask and manage time effectively.
  • Other: Customer-focused mindset, ability to work with multiple teams, and willingness to travel or work on-site as required by the posting.
Job Type and Work Arrangement
  • Full-time
  • Location varies by posting (e.g., Makati City, Taguig, BGC, Cavite, other locations)
  • Hours and specific schedule depend on the employer
  • Salary ranges vary by position and experience
Other Details
  • Employee benefits such as health insurance and life insurance are listed in some postings.
  • Some listings note travel, on-site requirements, or regional eligibility constraints.
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