
Service Delivery Manager – Solutions Design
2 weeks ago
Service Delivery Manager – Solutions Design
SMDC Pasay, National Capital Region, Philippines
Responsibilities- Analyze business requirements and design scalable solutions.
- Work closely with system developers, project managers and digital innovations teams for proper implementation.
- Conduct User Acceptance Testing (UAT) for assigned projects/enhancements.
- Apply Agile processes and principles to ensure effective delivery.
- Lead solution design activities, including requirements gathering, system analysis and design.
- Lead IT solution design and fit/gap analysis.
- Identify and recommend opportunities for continuous improvement.
- Translate business requirements into formal specifications to enable development of technically sustainable solutions.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- 7–10 years of experience in IT solution design, business analysis, or systems architecture.
- Proven ability to analyze complex business requirements and design scalable, sustainable IT solutions.
- Proficiency in creating architectural diagrams and technical documentation.
- Strong understanding of SDLC and Agile methodologies.
- Experience conducting UAT and managing project enhancements.
- Experience leading solution design activities including requirements gathering, system analysis, and fit-gap analysis.
- Ability to translate business needs into clear, actionable technical specifications.
- Familiarity with continuous improvement practices and identifying opportunities for process optimization.
- Excellent interpersonal and communication skills to work with developers, project managers, and digital innovation teams.
- Mid-Senior level
- Full-time
- Information Technology
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