Service Delivery Manager – Solutions Design

2 weeks ago


Pasay, Philippines SMDC Full time
Overview

Service Delivery Manager – Solutions Design

SMDC Pasay, National Capital Region, Philippines

Responsibilities
  • Analyze business requirements and design scalable solutions.
  • Work closely with system developers, project managers and digital innovations teams for proper implementation.
  • Conduct User Acceptance Testing (UAT) for assigned projects/enhancements.
  • Apply Agile processes and principles to ensure effective delivery.
  • Lead solution design activities, including requirements gathering, system analysis and design.
  • Lead IT solution design and fit/gap analysis.
  • Identify and recommend opportunities for continuous improvement.
  • Translate business requirements into formal specifications to enable development of technically sustainable solutions.
Skills and Qualifications
  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
  • 7–10 years of experience in IT solution design, business analysis, or systems architecture.
  • Proven ability to analyze complex business requirements and design scalable, sustainable IT solutions.
  • Proficiency in creating architectural diagrams and technical documentation.
  • Strong understanding of SDLC and Agile methodologies.
  • Experience conducting UAT and managing project enhancements.
  • Experience leading solution design activities including requirements gathering, system analysis, and fit-gap analysis.
  • Ability to translate business needs into clear, actionable technical specifications.
  • Familiarity with continuous improvement practices and identifying opportunities for process optimization.
  • Excellent interpersonal and communication skills to work with developers, project managers, and digital innovation teams.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
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