ITO Service Delivery Manager

22 hours ago

Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time $104,000 - $130,878 per year

Details:
Job Description

Job Responsibilities:

  • Act as Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing

Job Requirements

Details:

  • Bachelor's degree or four year equivalent preferred
  • Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Attendance and schedule adherence are requirements of this position
  • Some travel will be required
  • May require additional project-specific training
  • Shift flexibility and schedule adherence are required for this position

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