ITO Service Delivery Manager

2 weeks ago

Pasay, Philippines Stefanini North America and APAC Full time
  • Act as Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing
Details:
Job Description
Job Responsibilities:
  • Act as Single Point of Contact (SPOC) for client(s)
  • Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
  • Provide leadership, direction and coach/mentor team
  • Implement, monitor and adhere to Best Practices
  • Implement process improvements
  • Manage to Scope of Work and Change of Scopes
  • Assist with new launches or new business with client(s)
  • Assist with invoicing
Job Requirements
Details:
  • Bachelor's degree or four year equivalent preferred
  • Minimum of 2-3 years' experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
  • In-depth understanding of IT or BPO industry dynamics
  • Critical thinking and problem solving skills
  • High tolerance/evolved ability to lead and manage ambiguous situations
  • Excellent relationship skills
  • Superior verbal, written, facility and presentation skills
  • Collaboration and team leadership abilities
  • Effective time and project management skills
  • ITIL Foundations experience a plus (for ITO Service Delivery)
  • Attendance and schedule adherence are requirements of this position
  • Some travel will be required
  • May require additional project-specific training
  • Shift flexibility and schedule adherence are required for this position
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management and Information Technology
  • Industries IT Services and IT Consulting

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