Technical Support Representative

6 days ago


Manila, Philippines Lofty Full time

Lofty Manila, National Capital Region, Philippines

Overview

Join to apply for the Technical Support Representative role at Lofty

Responsibilities
  • Resolve all issues sent by the client through email, call and chat.
  • Best resolve it with product knowledge or help center.
  • Serve as the middle person between the client and team if JIRA is created.
  • Follow up with the client for all unresolved tickets.
  • Responsible for answering inbound calls.
  • Best resolve it with product knowledge, help center, Confluence.
  • Follow up on JIRA within 3 days — delivery of resolution or follow-up with the client.
  • From time to time, be able to upsell lead or add-ons.
Requirements
  • At least 1 year relevant experience in TSR
  • Willing to do onsite work and night shift
Employment type
  • Full-time
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