Technical Support Representative

3 weeks ago


Metro Manila Philippines Van Der Kroft BV Full time

Overview

We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.

Location

BGC, Taguig

Work Mode

100% Onsite

Role

Technical Support Representative

What You'll Do
  • Provide technical support via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Document customer interactions and solutions
  • Collaborate with technical teams to resolve complex issues
  • Follow up with customers to ensure issue resolution
What We\'re Looking For
  • Strong technical troubleshooting skills
  • Excellent verbal and written communication abilities
  • Customer Service Experience Preferred
  • Basic knowledge of computer systems and software
  • Patience and empathy when dealing with frustrated customers
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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