Technical Support Representative

4 days ago

Manila, National Capital Region, Philippines Teamified Full time

Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

Job Summary:

Our clientis a leading technology and payments solutions provider, specialising in products that cover both traditional and digital payments. With customers across Australia and New Zealand, and offering multiple payment solutions, Our client is recognized as a leader in its field and a company that helps businesses solve their most complex payments problems.

They take our responsibility for managing our environmental and social impact seriously. They are committed to delivering top-tier customer service and are currently seeking experienced Technical Support Representatives to join our dedicated team. If you have a passion for helping customers and possess the required skills, we encourage you to apply for this exciting opportunity.

Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot technical issues and provide a resolution in a timely manner
  • Escalate complex technical issues to senior technicians
  • Collaborate with cross-functional teams within the organization
  • Ensure excellent customer service is provided at all times
  • Maintain accurate records of all support requests and resolutions
  • Stay up-to-date with technology trends and innovations
    • Can accommodate working on site (Quezon Avenue, QC)
    • Bachelor's degree in computer science or a related field is a plus
    • At least 2 years of experience as a technical support representative
    • Ability to function as the highest point of service escalation
    • Familiarity with Contactless payments (ATMs and Cash Express machines)
    • Excellent problem-solving skills
    • Ability to communicate technical information effectively to non-technical individuals
    • Strong attention to detail and organizational skills

Benefits:

  • 13th Month Pay
  • HMO
  • Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity as a Technical Support Representative.Apply now

#J-18808-Ljbffr

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time ₱104,000 - ₱130,878 per year

    We're Hiring: Technical Support Representative We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Tap Growth ai Full time

    OverviewWe're Hiring: Technical Support RepresentativeWe are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Van Der Kroft BV Full time

    OverviewWe are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.LocationBGC, TaguigWork...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Teamified Full time ₱500,000 - ₱1,000,000 per year

    Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way...

  • Technical Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines Helpware Full time $40,000 - $60,000 per year

    About Us Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative...

  • Technical Support Representative

    7 days ago

    Manila, National Capital Region, Philippines Lofty Full time $104,000 - $130,878 per year

    Job TypeFull-timeDescriptionAs aTechnical Support Representative, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.Resolve all issues sent by the client through email, call and chat.Should best resolve it with product knowledge or help...

  • Technical Customer Support Representative

    2 weeks ago

    Manila, National Capital Region, Philippines ADENASOFT Full time $40,000 - $80,000 per year

    Technical Support Representative (Crypto Platform)Openings: 3 | Location: Remote | Shifts: Includes weekendsJoin our global cryptocurrency trading platform as a Technical Support Representative You'll be the go-to expert for assisting customers during onboarding, solving technical issues, and guiding them through features like spot trading, perpetual...

  • Technical Support Representative III

    2 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time $70,000 - $120,000 per year

    Work Set-up:RemoteEquipment Provision:BYOD (Bring-Your-Own-Device)TheTechnical Support Representative IIIis responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and...

  • Technical Support Representative III

    6 days ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    OverviewThe Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this role...

  • Technical Support Specialist

    4 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Remote Technical Support Representative Job DescriptionAre you a skilled and customer-focused individual looking for a challenging opportunity? MCI is seeking talented Remote Technical Support Representatives to provide technical assistance and troubleshooting support to our customers.