
Technical Support Representative
4 weeks ago
We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.
LocationBGC, Taguig
Work Mode100% Onsite
RoleTechnical Support Representative
What You'll Do- Provide technical support via phone, email, and chat
- Troubleshoot hardware and software issues
- Document customer interactions and solutions
- Collaborate with technical teams to resolve complex issues
- Follow up with customers to ensure issue resolution
- Strong technical troubleshooting skills
- Excellent verbal and written communication abilities
- Customer Service Experience Preferred
- Basic knowledge of computer systems and software
- Patience and empathy when dealing with frustrated customers
- Entry level
- Full-time
- Other
- IT Services and IT Consulting
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