
Technical Support Representative
16 hours ago
Overview
Technical Support Representative role at Tap Growth ai. We are hiring a dedicated and customer-focused individual to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.
LocationManila, Philippines
Work ModeWork From Office
RoleTechnical Support Representative
Responsibilities- Provide first-level technical support via phone, email, and chat
- Troubleshoot hardware and software issues
- Document customer interactions and technical solutions
- Collaborate with technical teams to resolve complex issues
- Follow up with customers to ensure issue resolution
- 1+ years of technical support or customer service experience
- Strong problem-solving and analytical skills
- Excellent verbal and written communication abilities
- Basic knowledge of computer systems and software
- Patience and empathy when dealing with frustrated customers
- Ability to work in a fast-paced environment
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: IT Services and IT Consulting
Ready to help customers succeed? Apply now and join our support team
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