Technical Support Representative

16 hours ago


Metro Manila Philippines Tap Growth ai Full time

Overview

Technical Support Representative role at Tap Growth ai. We are hiring a dedicated and customer-focused individual to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.

Location

Manila, Philippines

Work Mode

Work From Office

Role

Technical Support Representative

Responsibilities
  • Provide first-level technical support via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Document customer interactions and technical solutions
  • Collaborate with technical teams to resolve complex issues
  • Follow up with customers to ensure issue resolution
What We’re Looking For
  • 1+ years of technical support or customer service experience
  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication abilities
  • Basic knowledge of computer systems and software
  • Patience and empathy when dealing with frustrated customers
  • Ability to work in a fast-paced environment
Qualifications
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: IT Services and IT Consulting

Ready to help customers succeed? Apply now and join our support team

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