Technical Support Representative

1 week ago

Manila, National Capital Region, Philippines Lofty Full time $104,000 - $130,878 per year

Job Type

Full-time

Description
As a
Technical Support Representative
, your main role is to provide technical/service assistance and answers users questions, assisting users by guiding or educating them on how to use our Lofty platform.

  • Resolve all issues sent by the client through email, call and chat.
  • Should best resolve it with product knowledge or help center.
  • Responsible being the middle person between the client and teach if JIRA is created.
  • Follow ups on the client for all unresolved tickets.
  • Responsible for answering inbound calls.
  • Should best resolve it with product knowledge, help center, Confluence.
  • Follow up on JIRA within 3 days - delivery of resolution or following up with the client.
  • From time to time, be able to upsell leaden or add on.

Requirements
At least 1 year relevant experience in TSR

Willing to do onsite work and night shift

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