Technical Support Representative

15 hours ago


Manila, National Capital Region, Philippines Tap Growth ai Full time
Overview

We're Hiring: Technical Support Representative

We are seeking a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction.

Location: BGC, Taguig

Work Mode: 100% Onsite

Role: Technical Support Representative

Responsibilities
  • Provide technical support via phone, email, and chat
  • Troubleshoot hardware and software issues
  • Document customer interactions and solutions
  • Collaborate with technical teams to resolve complex issues
  • Follow up with customers to ensure issue resolution
Qualifications
  • Strong technical troubleshooting skills
  • Excellent verbal and written communication abilities
  • Customer service experience preferred
  • Basic knowledge of computer systems and software
  • Patience and empathy when dealing with frustrated customers

Ready to help customers succeed? Apply now and join our support team


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