Technical/Customer Support Representative I

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Technical Customer Support Representative I

Taguig, National Capital Region – Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

  • Takes initial customer calls and answers general questions regarding company products and services.
  • Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
  • May determine caller eligibility for technical support and transfers calls to technical support queues.
  • Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
  • Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

  • Seasoned individual contributor. Works under limited supervision for routine situations.
  • Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
  • Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
  • Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
  • May act as a lead or mentor to more junior technical or administrative support personnel.
  • Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
  • Determines methods and procedures on new assignments. May be informal team leader.

Qualifications: College degree and minimum 3 years experience in the functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Associate Ii, Customer Support

Taguig, National Capital Region – Ingram Micro

Posted today

#J-18808-Ljbffr

  • Customer Technical Support Representative

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer / Technical Support Representative Posted today Job Description Responsibilities: Customer issue / concern handling Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels. Provide fundamental troubleshooting and customer assistance such as but not limited...

  • Technical Support Representative

    2 weeks ago

    Manila, Philippines LexisNexis Risk Solutions Full time

    .· The primary task of RBI Technical Support Representative I (Online Support) is to manage and answer customer requests for assistance either by email or over the phone. RBI Technical Support Representative I (Online Support) will assist customers set up new accounts, manage user access and passwords, coordinate with different department under the PSPF...

  • Technical Support Representative

    4 weeks ago

    , , Philippines Asurion Full time

    Technical Support Representative page is loaded Technical Support Representative Apply locations Nuvali – Sta. Rosa, Laguna time type Full time posted on Posted 18 Days Ago job requisition id ASU The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting...

  • Technical Support Engineer

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Job Listings: IT Technical Support / Technical Support Roles Location: Pasig, Palawan (various postings). Listed roles include: Technical Support Engineer Civil (Pasig); IT Technical Support; Technical Support Representative (multiple clients); IT Technical Support Team Lead; Start Asap Technical Support Representative; Technical Support Representative (20k...

  • Customer Support Representative

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Support Representative (Amazon) 25 to 40k Makati, National Capital Region – M and J Recruitment Firm This advertiser has chosen not to accept applicants from your region. Job Description RESPONSIBILITIES: Provide excellent customer service through active listening Work with confidential customer information in a secure manner Aim to resolve...

  • Technical Support Representative

    4 weeks ago

    , Metro Manila, Philippines Tap Growth ai Full time

    Overview Technical Support Representative role at Tap Growth ai. We are hiring a dedicated and customer-focused individual to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer...

  • Customer Support – Porting Representative

    2 weeks ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your...

  • Technical Support Representative

    4 weeks ago

    , Metro Manila, Philippines Van Der Kroft BV Full time

    Overview We are hiring a dedicated and customer-focused Technical Support Representative to provide exceptional technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical knowledge, and the ability to communicate complex solutions in simple terms while ensuring customer satisfaction. Location BGC, Taguig Work...

  • Customer Support Specialist I

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Explore numerous call center job opportunities. These roles often involve handling customer inquiries, providing support, and resolving issues through phone, email, or chat. Call center positions are available across various industries, offering a chance to develop communication and problem-solving skills. Job seekers can find diverse roles, from entry-level...

  • Technical Support Representative

    6 days ago

    , Metro Manila, Philippines Verifone Full time

    Overview Join to apply for the Technical Support Representative role at Verifone . Get AI-powered advice on this job and more exclusive features. What’s exciting about the role The Verifone Helpdesk Technical Support Representative supports users with troubleshooting Verifone products, software, and services through a unique blend of customer focus and...