Customer Support – Porting Representative

5 hours ago

Philippines Peak Support Full time $70,000 - $120,000 per year
:

We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.

In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your instructional tone and problem-solving skills will ensure a seamless experience for our customers.

Key Responsibilities:

  • Become proficient in all aspects of back-office porting operations, ensuring accuracy and efficiency.
  • Handle repetitive data entry tasks with a meticulous focus on detail and organization.
  • Troubleshoot and resolve porting-related issues, zooming out to view problems from multiple perspectives when needed.
  • Follow established procedures and processes closely while adapting to updates or changes effectively.
  • Clearly explain complex technical processes to customers in a way that is easy to understand.
  • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
  • Handle customer communications over the phone from time to time to provide updates or address concerns (not 100% of the time).

Requirements:

Qualifications:

  • Experience: 1–2 years of related experience, ideally handling porting tasks or similar responsibilities.
  • Previous experience in customer support or a similar role is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.

What We're Looking For:

  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies the project's voice and tone: intelligent, confident, approachable, and instructional.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

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