Customer Support – Porting Representative

2 hours ago

Philippines Peak Support Full time ₱150,000 - ₱250,000 per year
:

We are looking for an intelligent, confident, and approachable individual to join our team as a Customer Support - Porting Representative.

In this role, you will become an expert in back-office porting operations, meticulously manage data and processes, and communicate effectively with customers to guide them through complex porting procedures. Your instructional tone and problem-solving skills will ensure a seamless experience for our customers.

Key Responsibilities:

  • Become proficient in all aspects of back-office porting operations, ensuring accuracy and efficiency.
  • Handle repetitive data entry tasks with a meticulous focus on detail and organization.
  • Troubleshoot and resolve porting-related issues, zooming out to view problems from multiple perspectives when needed.
  • Follow established procedures and processes closely while adapting to updates or changes effectively.
  • Clearly explain complex technical processes to customers in a way that is easy to understand.
  • Adjust communication style and instructions when needed to ensure customer comprehension and satisfaction.
  • Proactively seek assistance from team members or supervisors when faced with challenges that cannot be immediately resolved.
  • Handle customer communications over the phone from time to time to provide updates or address concerns (not 100% of the time).

Requirements:

Qualifications:

  • Experience: 1–2 years of related experience, ideally handling porting tasks or similar responsibilities.
  • Previous experience in customer support or a similar role is required.
  • Exceptional attention to detail and accuracy.
  • Ability to perform repetitive tasks while maintaining focus and consistency.
  • Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
  • Adaptability to evolving procedures and processes.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
  • Empathy and patience in handling customer inquiries and concerns.

What We're Looking For:

  • A natural problem solver who thrives on challenges.
  • Someone who understands when to escalate issues and collaborate to find solutions.
  • A confident communicator who embodies the project's voice and tone: intelligent, confident, approachable, and instructional.

Work from Home PLUS

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.

Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members. When we can, we get together in person. We believe that building offline relationships is critical to successful online work.

  • Customer Service Representative

    2 days ago

    Philippines Peak Support Full time ₱150,000 - ₱250,000 per year

    :Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people? Peak Support is looking for talented Customer Service Associates to join our onsite team in the PhilippinesWe're Looking For Individuals WithProven experience in customer service, preferably in a BPO settingStrong oral...

  • Customer Service Support

    4 days ago

    Philippines Höegh Autoliners Full time $30,000 - $50,000 per year

    Höegh Autoliners is a people-driven company with the belief that businesses should not only be forming lasting services but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.If that sounds like the type of team you want to join, we can't wait to...

  • Customer Support Representative

    1 week ago

    , Davao del Sur, Philippines Buscojobs Full time

    Overview Customer Support Representative jobs in Angeles Location: Angeles City, Philippines. This listing reflects urgent hiring for IT Service Desk and Technical Support Representative roles. Onsite work is required. Job Description URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced...

  • Customer Support Representative

    21 hours ago

    , Ilocos Norte, Philippines Buscojobs Full time

    Customer Support Representative - Tarlac / Telco (Sutherland) Job Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. You will deliver high quality of service to the customers and clients of one of America’s largest multinational...

  • Customer Support Representative

    2 weeks ago

    , , Philippines MaintainX Full time

    Overview MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000+ businesses including Duracell, Univar Solutions Inc., Titan...

  • Customer Support Representative – Offers Specialist

    4 days ago

    Philippines Ticket Rescue Full time $30,000 - $60,000 per year

    Customer Support Representative – Offers Specialist (Remote)About Ticket RescueTicket Rescue is an exciting and growing company shaking up the event ticketing industry. We provide fans with a reliable and quick service to sell their tickets to all live events (concerts, sports, theater, and more). At Ticket Rescue, we believe no ticket should go to waste...

  • Customer Support Representative

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Support Representative (Amazon) 25 to 40k Makati, National Capital Region – M and J Recruitment Firm This advertiser has chosen not to accept applicants from your region. Job Description RESPONSIBILITIES: Provide excellent customer service through active listening Work with confidential customer information in a secure manner Aim to resolve...

  • Customer Support Representative Tarlac

    1 week ago

    , Pampanga, Philippines Buscojobs Full time

    Technical Support Representative (Tsr) — Job Description URGENT #HIRING for IT Service Desk and Technical Support Representative. We are looking for a personable, experienced Customer Service and Technical Support Rep. professional to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding...

  • Customer Technical Support Representative

    22 hours ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer / Technical Support Representative Posted today Job Description Responsibilities: Customer issue / concern handling Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels. Provide fundamental troubleshooting and customer assistance such as but not limited...

  • Virtual Interview

    19 hours ago

    , , Philippines Strategic Office Support Inc. Full time

    Overview Become a part of our team — make a real impact by supporting patients and providers with compassion and professionalism. If you’re empathetic and driven to help others, we’d love to hear from you! Qualifications Minimum of 1 year of customer service experience, preferably in a BPO or healthcare-related account High school graduate;...