Customer Support Specialist I

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Consider a career in a call center if you enjoy helping others and possess excellent communication abilities. Search for call center jobs near you and take the next step toward a rewarding career. Opportunities exist for advancement and specialization within the call center industry.

Posted 1 day ago

Job Description

Type of Support: Omnichannel (Mix of Voice and Non-Voice)

Contract Duration: Full Time

Training Schedule: To be Determined

Work Schedule: To be Determined

Work Type and Location: Hybrid, Metro Manila

Expected Start Date: August 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions.

The Role

PartnerHero is looking for talented folks to join our Customer Support Teams.

• Providing a personable, friendly, and positive customer service experience across all channels including phone, email, and live chat.
• Working independently and collaboratively to complete tasks on time based on urgency and importance
• Helping customers solve problems with solid troubleshooting, reading comprehension, and problem-solving skills
• Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
• Showing a strong comprehension of all policies and procedures
• Escalating to your direct report when unsure or unable to make a decision or solve a problem.
• Collaborating and being proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
• Showing strong comprehension of software and systems used, and ability to navigate across multiple platforms when assisting customers

What We Expect From You:

• Excellent English skills spoken and written (EFSET results from C1 or C2 level)
• Excellent problem-solving and communication skills
• Ability to maintain composure and focus under pressure
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking, empathy, active listening, initiative, adaptability, resilience, and problem-solving skills.
• Ability to work in a fast-paced environment
• Savvy with web, computer, and smartphones
• Passion for creating an exceptional customer experience
• Eager and curious to learn.

What You'll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Equal Opportunity Workplace

PartnerHero is proud to be an equal-opportunity workplace.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.

Check out other call center job opportunities:

• Call Center Representative
• Customer Service Representative
• Customer Support Specialist