Customer Technical Support Representative

Customer / Technical Support Representative

Posted today

Job Description

Responsibilities:

• Customer issue / concern handling
• Respond promptly and professionally to customer concerns via group chat (GC), phone calls, email, in-person visits, or other communication channels.
• Provide fundamental troubleshooting and customer assistance such as but not limited to troubleshooting common issues, Track and Trace functionality, platform training for users, sending commands (Basic Commands ie: reset, status check, location inquiry, SOS, and monitoring permissions), effective response techniques for customer interactions, professional presentation of solutions and support.
• Provide needed report, validate the data from the platfrom and create an incident report if necessary
• Conduct necessary research to support accurate and effective resolution of customer issues.

• ERP System and Platform Use

• Utilize the SSD ERP system and SSD platform for account reference, issue investigation, and service verification.

• Training and Client Support

• Conduct client training sessions and refresher courses on the SSD platform.
• Explain platform features and benefits to help clients maximize system use and improve user experience.

• Cross-Department Coordination

• Collaborate with internal departments to ensure timely and efficient issue resolution:

• IT Department: For software and hardware-related concerns.
• Accounting: For billing or payment-related issues.
• Sales Department: For requirement validation and product alignment.
• Dispatch Department: For scheduling and coordination of field support.
• Other SSD departments as needed
• Identify opportunities to upsell or cross-sell relevant products and services during customer interactions.
• Recommend solutions that align with client needs and preferences.

• Documentation and Reporting

• Record all customer interactions, inquiries, complaints, and actions taken in the appropriate logs or systems.
• Ensure compliance with internal reporting protocols and maintain complete documentation as required.

• Account Monitoring and Management

• Monitor client accounts nearing expiration (within 90 days).
• Initiate proactive follow-ups and coordinate necessary renewals or updates.

• Client Visits and Relationship Building

• Conduct regular onsite visits to strengthen client relationships.
• Gather client feedback, assess ongoing needs, and reinforce satisfaction and loyalty.
• Use visits as an opportunity to provide support, resolve concerns, and demonstrate the company's commitment to service excellence.

• Perform other related tasks and special projects as assigned from time to time.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field required.
• Proven customer support experience or experience as a client service representative.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Ability to handle customer complaints and resolve conflict professionally
• Excellent communication and interpersonal skills.
• Demonstrates a strong commitment to ensuring client satisfaction.
• Comfortable engaging through various digital platforms such as email, live chat, phone calls, and social media
• Able and willing to travel or conduct client visits (if field-related)

Job Title: Customer Service Representative/Technical Support Representative

Posted 1 day ago

Job Description

Responsibilities:

• Provide assistance to customers via phone, email, or written correspondence.
• Resolve customer issues on the first contact; escalate as needed.
• Maintain confidentiality of customer and company information.
• Deliver excellent customer service to ensure satisfaction.
• Review and respond to inquiries using available resources and guidelines.
• Process and maintain records and paperwork accurately.
• Coordinate with other departments when necessary.
• Perform additional related duties as required.

Requirements:

• Effective English communication skills, both written and spoken
• Good at multitasking, organizational, and time management skills.
• Ability to work well in a fast-paced, team-oriented environment.
• High level of confidentiality and professionalism.
• Knowledgeable in Microsoft Office and familiar with standard office equipment.

Job Types: Full-time, Permanent

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Customer Care Representative/Technical Support Representative

Pasig City, National Capital Region ₱26000 Y STARTEK Philippines Inc.

Posted today

Job Description

Responsibilities:

• Provide assistance to customers via phone, email, or written correspondence.
• Resolve customer issues on the first contact; escalate as needed.
• Maintain confidentiality of customer and company information.
• Deliver excellent customer service to ensure satisfaction.
• Review and respond to inquiries using available resources and guidelines.
• Process and maintain records and paperwork accurately.
• Coordinate with other departments when necessary.
• Perform additional related duties as required.

Requirements:

• Effective English communication skills, both written and spoken
• Good at multitasking, organizational, and time management skills.
• Ability to work well in a fast-paced, team-oriented environment.
• High level of confidentiality and professionalism.
• Knowledgeable in Microsoft Office and familiar with standard office equipment.

(Join us now and Earn up to 26k)

Job Types: Full-time, Permanent

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

Technical Support

Pasig City, National Capital Region ₱ - ₱ Y KMC Solutions

Posted 1 day ago

Job Description

Responsibilities

• 2-3 years of technical support experience.
• Provide real-time support through Zendesk tickets and calls, troubleshooting, and customer interactions.

Qualifications:

• 2-3 years of technical support experience.
• Strong English communication skills.
• Proficiency in Zendesk a plus; remote troubleshooting and on-site work as needed.

Job Type: Full-time

Technical Support

Posted 1 day ago

Job Description

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)

Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with computers. You will ensure user queries or issues are captured, validated, and triaged for further processing. You will be responsible for analyzing incident tickets and requests from customers or end-user, recommending solutions, and escalating to the technical system owner. You will also ensure that ticket closure is within defined service levels. Make sure to communicate to users through different contact types such as email, phone, and chat. Lastly, you will receive English calls on global service desk hotline available to various Amkor locations in United States, Europe, and the Asia Pacific.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

Your Success Profile includes:

• Proficiency in Mandarin language (both written and verbal)
• 2 years of related work experience
• Practice ITIL method and processes
• With knowledge in ServiceNow or equivalent system
• Good presentation, and technical computer skills
• Analytical and proficient in Incident triage

Technical Support

Pasig City, National Capital Region ₱ - ₱ Y KMC Solutions

Posted 1 day ago

Job Description

Responsibilities

• Customer Support: Real-time support via Zendesk and calls, prompt resolutions.
• Technical Expertise: Knowledge of company products, troubleshooting, collaboration with Tier 2, training.

Qualifications:

• 2-3 years experience in technical support, remote troubleshooting, strong English.

Job Type: Full-time

Technical Support

Pasig City, National Capital Region ₱ - ₱ Y KMC Solutions

Posted 1 day ago

Job Description

Responsibilities

The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin) – duplicate of above.

Work information

• Monday to Friday
• 7AM-4PM
• HMO upon hire

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