It Technical Support Specialist
3 weeks ago
Overview
IT Technical Support Specialist roles in Calamba with IT Help Desk and Technical Support duties. Posted today. Roles involve providing technical support to end users, handling incidents, and helping customers or employees with day-to-day IT needs.
Responsibilities- Handle employee onboarding and offboarding (account setup, access, etc.).
- Perform password resets and resolve account lockouts.
- Install and configure required software (Microsoft Office, Adobe, and other company-specific tools).
- Provide basic troubleshooting for disk space issues, peripheral problems (camera, keyboard, monitor), network connectivity and website access, printer and Wi-Fi issues, and shared/mapped drive access.
- Provide remote work setup support and remote assistance as needed.
- Provide incident and request management support for end-user devices; communicate status and resolutions via ticketing tools.
- Participate in on-site analysis, problem resolution, and process improvements where applicable.
- Demonstrate strong customer service, effective communication, and the ability to work in a fast-paced environment.
- Other duties as assigned per role.
- At least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent.
- Previous six months or more call center or customer service experience preferred.
- Excellent data entry and internet navigation skills; clear and distinct oral and written communication in English.
- Ability to develop rapport, attention to detail, and dependable work ethic.
- Ability to work in a fast-paced environment and multi-task.
- Must know how to drive.
- Technical support experience or background preferred for some roles.
- Job Types: Full-time, Permanent
- Work Hours: 20 hours per week (Part-Time), Night Shift available
- Location: Calamba area (examples in listing include Pacita Complex 1 San Pedro, Laguna and other locations)
- HMO enrollment for up to five dependents (including common law spouse/LGBT partner) where applicable
- Quarterly appraisals
- Monthly performance incentives
- Up to 30 days paid leaves with 21 days convertible to cash
- Paid training and potential promotions to permanent employees
- Company events
Salary ranges and additional details vary by role and location. Terms and conditions apply where noted.
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