Software Support Specialist

• Software Support Specialist Manila jobs in Bon...

Posted today

Job Description

Key Responsibilities:

• Handle customer inquiries via phone, email, or chat
• Provide accurate information and resolve issues effectively
• Conduct internet research and navigate multiple websites to assist customers
• Document customer interactions and resolutions
• Escalate sensitive or complex issues appropriately
• Maintain confidentiality, professionalism, and excellent service

Qualifications:

• At least 2 years college level or 72 completed units
• Minimum 6 months BPO/Call Center CSR experience
• Strong problem-solving, organizational, and interpersonal skills
• Proficient in MS Office and internet navigation
• Strong business writing and phone handling skills
• Preferably with escalation experience and customer service expertise

Manager, Technical Support

Posted today

Job Description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary
The Service Operations Manager is responsible for overseeing the entire service management system within the organization. This role involves developing and implementing service policies and procedures, managing a team of service professionals, and ensuring that service activities meet or exceed company objectives. The Service Operations Manager conducts regular audits, reviews service performance data, and collaborates with other departments to drive continuous improvement initiatives. Key responsibilities include managing service documentation, ensuring compliance with industry standards and regulations, and reporting on service performance to senior leadership.

Responsibilities
Managing Service Operations

• Overseeing daily operations of service department
• Developing and implementing strategies to improve efficiency and customer satisfaction
• Ensuring compliance with company policies and procedures
• Maintaining and analyzing service metrics to identify areas for improvement

Budget and Resource Management

• Creating and managing service department budget
• Identifying cost saving opportunities and implementing strategies to reduce expenses
• Negotiating contracts with vendors and suppliers
• Managing inventory and ordering necessary supplies and equipment

Customer Relationship Management

• Building and maintaining positive relationships with customers
• Addressing and resolving customer complaints and escalations
• Collaborating with sales and marketing teams to identify and pursue new business opportunities

Quality Assurance

• Ensuring service standards and procedures are followed by all staff
• Conducting regular quality control checks to ensure customer satisfaction and identify areas for improvement
• Implementing corrective actions and process improvements to maintain high quality service delivery
• Staying updated on industry trends and best practices
• Conducting research and implementing new technologies and processes to improve service operations
• Facilitating training and development opportunities for service staff to enhance their skills and knowledge.

Team Management

• Lead and manage a team, providing guidance, feedback, and support.
• Set goals and KPIs for team members and monitor performance.
• Foster a positive and collaborative work environment.
• Develop and implement training programs to keep team members updated on trends and strategies.

High Impact Behaviors

• Strategic Decision Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization's vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders' interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Qualifications

• Bachelor's in Engineering, Business Administration, Supply Chain Management, or related field, with at least 5 years experience., with at least 2 years experience as a people manager or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Proven experience in import/export operations with significant supervisory experience.
• Expert level understanding of advanced failure analysis techniques.
• Strong problem-solving and analytical skills to identify issues and develop effective solutions.
• Excellent verbal and written communication skills to report findings and make recommendations.
• Strong analytical skills to interpret complex data and translate it into actionable insights.
• Proficiency in data analysis tools and software, such as Excel, Google Analytics, and various CRM platforms.
• Experience with digital marketing strategies, including SEO, PPC, and SEM campaigns.
• Excellent written and verbal communication skills, with the ability to present findings clearly and persuasively.
• A strategic thinker with a test and learn approach to marketing efforts and process improvements.
• Resource Allocation: Allocate personnel, tools, and other resources efficiently to achieve project goals. Balance competing priorities and adapt as needed.
• End-to-end Project Management: Lead improvement projects from initiation to completion. Monitor progress, address challenges, and ensure timely delivery of measurable results.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Technical Support Associate

Posted today

Job Description

Key Responsibilities:

Responsible for assembly and maintenance of PCs, VR headsets and gaming controllers, soldering, wiring, small electronics maintenance and repair

Ability to diagnose problems and troubleshoot independently

Managing inventory, surfacing alerts about low stock to site management

Communicating & troubleshooting remotely with US-based engineers

Requirements & Qualifications:

College degree in Mechanical or Electrical Engineering

1–2 years of technical experience including electronic and mechanical assembly and repair, soldering, wiring, etc.

Exceptional technical communication: fluency in English, technical/engineering related English skills are necessary, capable of effectively reporting operational status

Technical Aptitude: Comfortable with advanced technology such as VR systems, drone control, and other interactive hardware

Problem-Solving: Quick and efficient troubleshooting abilities to manage real-time challenges

Attention to Detail: High level of accuracy and meticulousness in handling controls and operational processes

Work Environment Fit: Ability to thrive in structured, high-tech operational environments

Preferred Skills (Nice-to-Have):

Familiarity with robotics, automation platforms (VEX robotics, First robotics, Arduino, Raspberry Pi, hobby projects, etc.)

IT management, network device troubleshooting, internet configuration and setup

Python or C coding experience

Own or have used 3D printers, CAD modeling software (SolidWorks, Fusion 360, Onshape)

• Health insurance
• On-site parking
• Opportunities for promotion
• Paid training

Liaison and Technical Support Staff

Posted 1 day ago

Job Description

Key Responsibilities:

Process and secure required permits such as:

PEZA permits (Permit to Construct, Permit to Operate)

• DOLE permits and compliance documents
• Other necessary permits from LGU, DENR, and related agencies.
• Coordinate with government offices to ensure timely submission, follow-up, and approval of permits.
• Monitor validity and renewal schedules of permits and licenses.
• Maintain an organized record of all government permits, communications, and submissions.
• Support government inspections and audits when required.

Technical Administrative Support:

• Prepare and organize technical reports, project records, and compliance documentation.
• Assist in monitoring project schedules, manpower allocations, and material requests.
• Maintain and update technical files such as drawings, manuals, and references.
• Assist engineers in coordinating with suppliers, contractors, and clients when needed.
• Handle preparation of purchase requisitions (PRs), and other project-related documents.
• Perform other related tasks assigned by the Technical Manager.

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