Pricing Specialist/Technical Support

Pricing Specialist Technical Support Nightshift

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Job Description

We are looking for a Level 1 IT Help Desk Specialist to join our team. This role is perfect for someone who is detail-oriented, tech-savvy, and eager to support end-users with their day-to-day IT needs.

Responsibilities :

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

Provide basic troubleshooting for:

• Disk drive space issues
• Camera, keyboard, or monitor problems
• Network connectivity and website access
• Printer and Wi-Fi issues
• Shared/mapped drive access problems
• Work setup: Remote

WorkHours: 20 hours per week

Part-Time Employment

Night Shift

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Technical Support Specialist

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Job Description

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor. From customer interactions to product support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And care more in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let’s get started.

Responsibilities:

• Handle inbound customer service calls
• Process inbound sales calls
• Take inbound or place outbound collections calls
• Answer technical support inquiries via calls, chat, or email
• Demonstrate excellent customer service with ownership in assisting, researching and resolving issues
• Perform other duties as assigned

Qualifications:

• Previous six months or more call center or customer service experience
• Ability to develop rapport and demonstrate a caring attitude
• Excellent data entry and internet navigation skills
• Clear and distinct oral and written English communication
• Detail-oriented
• Dynamic interpersonal and judgment skills
• Professional demeanor and dependable work ethic
• Ability to work in a fast-paced environment and multi-task
• High school diploma, GED, Trade/Vocational School certificate or equivalent

Job Type: Full-time, Permanent

What’s to love about being an iQorian?

• HMO and eligibility for dependents
• Quarterly appraisals
• Monthly performance incentives
• Up to 30 days paid leave with 21 days convertible to cash

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1

IT Network Support Specialist

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Job Description

We are looking for a detail-oriented and proactive Network Support Specialist who will play a key role in ensuring the stability, security, and efficiency of our IT infrastructure. This role combines technical expertise, problem-solving, and collaboration to support daily operations while driving continuous improvement in network systems.

Responsibilities:

• Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks
• Assist in configuration and deployment of routers, switches, firewalls, and other network devices
• Support day-to-day operations of network systems, including internet connectivity, VPNs, and remote access

Technical Support

• Provide first-level and second-level support for network-related incidents
• Diagnose issues and implement timely solutions
• Escalate unresolved issues when necessary

Security and Compliance

• Support security measures such as firewalls, IDS/IPS, and access controls
• Monitor threats and maintain secure configurations
• Apply patches and firmware updates

Reports

• Maintain network documentation and procedures
• Prepare performance and incident reports
• Update knowledge base

Others

• Assist in upgrades and new deployments
• Evaluate new technologies and tools
• Provide recommendations to improve efficiency and resilience

Collaboration and Training

• Work with IT teams, vendors, and service providers
• Support cross-functional projects
• Provide guidance and training on network issues

Job Requirements

• Bachelor’s degree in IT, CS, or related field (or equivalent)
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and routing
• Familiarity with firewalls, switches, wireless access points
• Strong troubleshooting and problem-solving skills
• Proactive, detail-oriented, collaborative
• Fresh graduates welcome to apply

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2

Entry-Level Finance Support Specialist

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About the Role

We are seeking driven individuals to support financial advisors in educating and assisting clients. No experience required—perfect for fresh graduates looking to build a professional career from home.

What you’ll be doing

• Assist with financial information sharing via messaging or calls
• Record interactions and schedule client updates
• Answer initial inquiries using provided guides
• Join virtual training and product briefings regularly

What we offer

• Open to those with no prior financial background
• Full support and onboarding
• Work from home with flexible hours

Apply now and begin your path in financial services.

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3

Technical Support

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Technical Support Job Description

Skills and Qualifications:

• Time-management and ability to meet deadlines
• Ability to explain technical information to non-technical users
• Computer-related course (at least 2 years)
• Knowledge of basic computer troubleshooting
• Good communication
• Knowledge of web applications
• Location: Pacita Complex 1 San Pedro, Laguna

Job Types: Full-time, Permanent

Benefits: Company events, Paid training, Promotion to permanent employee

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4

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Job Description

A game-changing career powered by YOU

We’re Concentrix, a global technology and services leader. We offer training, growth, and opportunities across tech, finance, travel, and more. As an Advisor, you’ll join the movement powering brands of tomorrow.

Why You’ll Love Working Here

• Cutting-edge tech and top-tier training
• Career growth and leadership development
• Comprehensive benefits and company programs

Responsibilities include:

• Customer service and support roles
• Sales and collections handling
• Technical support via calls, chat, or email
• Resolving issues with ownership and care

Requirements:

• High school diploma or equivalent
• Six months of sales experience preferred
• Excellent customer service and multitasking abilities
• Willing to work shifts

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5

Technical Support Engineer

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Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems combines technical expertise, sales, and customer service.

1. Technical Support

• Collaborate with sales to provide technical support
• Respond to inquiries and provide product data
• Sales and Marketing department involvement

2. Needs Analysis

• Assess requirements, recommend fire safety solutions, ensure codes compliance
• Site visits and risk assessments

3. Product Knowledge

• Know products including alarms, suppression systems, FM200
• Stay updated on industry trends

4. Proposal Development

• Provide detailed proposals and quotations
• Coordinate with engineers and PMs

5. Customer Education

• Develop customer-facing documentation and content

6. Customer Relationship Management

• Build relationships with clients and contractors

Requirements:

• Bachelor’s in Mechanical Engineering or related field
• Fire protection certifications advantageous
• Experience with FDAS, AFSS, KFSS, FM200
• Experience in proposals and presentations
• Collaborate with marketing teams
• Must know how to drive

Job Type: Full-time

• Company events
• Paid training
• Promotion to permanent employee

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6

IT Technical Support

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Job Description

• Provide incident and request management support for end-user devices
• Experience with Windows and non-Windows environments
• Recommend and apply solutions, including on-site repair
• Support end users with hardware/software issues
• Determine system reconfiguration needs
• On-site analysis and resolution of desktop problems
• Supervise ticketing system and timely resolution
• Provide remote user support via remote tools
• Update ticketing tools promptly
• Analyze requests/incidents to improve processes
• Monitor and repair IT/office equipment and ensure software health

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7

Technical Support Engineer

Pulong Santa Cruz, Laguna ₱1,200,000 - ₱2,400,000

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Job Description

Technical Support Engineer

Responsibilities include:

• Technical Support: collaborate with sales to provide support
• Needs Analysis: assess requirements and ensure compliance
• Product Knowledge: maintain knowledge of fire protection products
• Proposal Development: prepare proposals and quotations
• Customer Education: develop documentation
• Customer Relationship Management: build relationships

Requirements:

• Bachelor’s in Mechanical Engineering or related field
• Experience in technical sales or engineering
• Excellent communication and presentation skills
• Ability to work independently and in a team
• Must know how to drive

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8

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