Support Engineer

Power Factors Overview

Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world's renewable energy data.

Power Factors' Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company\'s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management. With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

* Outside China and India

Role: Technical Support Engineer

Location: Not specified in the excerpt. Posted 1 day ago.

Job Description and Responsibilities:

• Serve as the primary point of contact for all technical support inquiries, providing exceptional customer service.
• Perform initial triage and troubleshooting to quickly diagnose and resolve issues.
• Conduct in-depth network diagnostics to resolve complex L2 and L3 problems without escalation to the network design team.
• Document all support interactions and resolutions meticulously in the ticketing system.
• Proactively identify recurring issues and collaborate with internal teams to improve products and support processes.

Technical Skills & Qualifications:

• A degree or diploma in a relevant field or equivalent practical experience.
• Proven experience in a technical support or network administration role, preferably within an industrial or telecommunications environment.
• Solid understanding of the OSI model and core networking concepts.
• Hands-on experience with networking equipment (e.g., Cisco, Meraki) and CLI troubleshooting.
• Strong problem-solving skills and the ability to think clearly under pressure.
• Excellent written and verbal communication skills.

Requirements summary:

• Degree in Computer Science/IT/Network Engineering or equivalent practical experience.
• Experience in L1/L2/L3 troubleshooting and network diagnostics.
• Ability to work with cross-functional teams to improve products and processes.

Life at Power Factors and Equal Opportunity:

We are an agile software development company with a culture that emphasizes bold, results-driven teams and inclusive hiring. Power Factors is an equal opportunity employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job: IT Help Desk

Location: San Pedro, Laguna. Posted today. Salary: ₱400,000 - ₱800,000.

Job Description:

• Level 1 IT Help Desk Specialist to support end users with day-to-day IT needs.
• Responsibilities include onboarding/offboarding, password resets, and installing/configuring required software.

Typical issues to resolve include disk space, peripheral problems, network connectivity, and printer/Wi-Fi problems. Remote work setup, 20 hours per week, part-time, night shift.

Benefits: company events, life insurance, paid training, promotion to permanent employee, staff meals, transportation service.

Role: Network Support Engineer

Location: Pangasinan; not specified. Posted today.

Summary: Solve network challenges, maintain reliability, security, and efficiency of network infrastructure; fresh graduates welcome.

Responsibilities:

• Administration: monitor and troubleshoot LAN/WAN and wireless networks; configure routers, switches, firewalls; support VPNs and remote access.
• Technical Assistance: provide 1st/2nd level support; diagnose issues; escalate as needed; collaborate with engineers.
• Security and Compliance: assist with firewalls, IDS/IPS, access controls; monitor threats; assist with firmware updates and secure configurations.
• Documentation and Reports: maintain network configs, assets, performance reports, and knowledge base.
• System Improvements: participate in upgrades, testing new technologies, and optimization recommendations.
• Collaboration and Training: work with IT teams and vendors; provide staff training on network usage.

Requirements: Bachelor\'s degree in IT/CS or related field; fresh graduates welcome; knowledge of TCP/IP, DNS, DHCP, VPNs; routing knowledge advantageous; familiarity with firewalls, switches, wireless APs; strong analytical skills; must know how to drive.

Role: Quality Engineer (Quality Engineer Support)

Location: Philippines (Collins Aerospace context). Posted today.

Responsibilities:

• Perform First Article Inspection (FAI) on sub-assembly and panel level units; generate and submit FAI reports.
• Support Layered Process Audits; review NCRs and propose corrective actions; participate in quality investigations; validate non-conforming products.
• Join cross-functional teams to resolve quality issues; maintain and update quality documentation; participate in EHS practices.

Qualifications:

• Engineering degree or equivalent; in absence, 6 years of relevant experience.
• Strong English communication; problem-solving and organizational skills; MS Office proficiency; ability to work with minimal supervision.
• Must have no disciplinary action in the past year and have at least one year in current position.

We are Collins Aerospace, a Raytheon Technologies company, focused on safety and quality in aerospace. Equal employment statement applies.

Customer Support Jr. Staff

Locations: Tanauan, Batangas; San Pedro, Laguna; posted today.

Typical requirements and benefits include vocational/2-3 years college, MS Office proficiency, attention to detail, complaint handling support, life insurance, company events, promotions to permanent employee, transportation and meals.

Associate - Customer Support Agreement (Reliever)

Location: San Pedro City, Laguna. Posted 1 day ago.

Role: Associate - Customer Support Agreement (Reliever)

Overview: Provide exceptional customer support, handle inbound inquiries, monitor and coordinate schedules/work orders, maintain records, and collaborate with cross-functional teams.

Requirements: Graduates of any 4-year program; strong communication; problem-solving; attention to detail.

Other locations include Carmona, Cavite and Sutherland (global customer service context). You could be a great fit for our Quality organization if you value quality and continuous improvement; RTX equal employment policy applies.

#J-18808-Ljbffr

---