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Customer Support Jr. Staff

Tanauan, Batangas

Salary: ₱ - ₱

Company: Philippine Manufacturing Co. of Murata, Inc

Posted today

Job Description

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college
• With experience in manufacturing company is preferred
• Knowledge in process flow chart understanding
• With hands on experience in MS Office
• Must have keen attention to details and responsible
• To support in smooth flow of complaint handling in order to achieve leadtime
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction
• Support preparation in accordance to company audit handling standards, procedures and instructed activities

Customer Support Jr. Staff

Tanauan, Batangas

Salary: ₱ - ₱

Company: Philippine Manufacturing Co. of Murata, Inc

Posted today

Job Description

• Graduate of Vocational course (Technical or Electronics course related) or at least 2-3 years in college
• With experience in manufacturing company is preferred
• Knowledge in process flow chart understanding
• With hands on experience in MS Office
• Must have keen attention to details and responsible
• To support in smooth flow of complaint handling in order to achieve leadtime
• To provide early detection of abnormality to prevent possible complaint and increase customer satisfaction
• Support preparation in accordance to company audit handling standards, procedures and instructed activities

Associate - Customer Support Agreement (Reliever)

Posted today

Job Description

About the role

As an Associate - Customer Support Agreement (Reliever) at Monark Equipment Corporation, you will play a crucial role in providing exceptional customer support. Based in San Pedro City Laguna, this full-time position is responsible for handling inbound customer inquiries and delivering high-quality, efficient service. You will be a key point of contact, ensuring customers receive the assistance they need in a timely and professional manner.

What you\'ll be doing

• Responding to customer inquiries via phone, email, and other communication channels
• Execution of contracts by monitoring and coordinating schedules, work orders and concerns
• Maintaining detailed records of customer interactions and following up on unresolved issues
• Collaborating with cross-functional teams to enhance the customer experience

What we\'re looking for

• Must be a graduate of any four (4) year course
• Strong communication and interpersonal skills, with the ability to listen actively and respond effectively to customer needs
• Excellent problem-solving and critical-thinking abilities to address complex customer inquiries
• Attention to detail and the ability to maintain accurate records and documentation

Technical Support

Posted today

Job Description pTechnical Support Job Description

Technology-focused role involving communication with Implementation Specialist and basic technical support tasks.

• Time-management skills and the ability to establish attainable deadlines for resolution
• Ability to communicate technical information in an accessible manner to non-technical employees
• Computer-related course 2+ years
• Knowledge of Basic Computer Troubleshooting
• Good communication skills
• Knowledgeable in Web Applications
• Office located at Pacita Complex 1 San Pedro, Laguna

Technical Support Engineer

Posted today

Job Description

Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

• Technical Support: Collaborate with the sales team to provide technical support and information during the sales process
• Respond to customer inquiries and provide data on products, installation, and maintenance procedures
• Assigned in Sales and Marketing Department

Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations)
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems

Product Knowledge:

• Maintain in-depth knowledge of product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200
• Stay updated on industry trends, new technologies, and competitor offerings

Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements

Customer Education:

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation

Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets

Requirements:

• Bachelor\'s degree in mechanical engineering (Licensed)
• Certifications in fire protection systems can be an advantage
• Knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200
• Experience in preparing proposals, quotations, and technical presentations
• Ability to collaborate with marketing teams to align technical content with branding
• Must know how to drive

Technical Support Specialist

Posted today

Job Description

Got technical support experience? Get hired and grow with us. Our team focuses on customer service, product support, and career development.

• Handling inbound customer service calls
• Processing inbound sales calls
• Taking inbound or placing outbound collections calls
• Answering technical support inquiries via calls, chat or email
• Demonstrating excellent customer service and resolving issues

Requirements include: at least a high school diploma or equivalent, strong data entry and internet navigation skills, and clear communication in English

IT Technical Support

Posted today

Job Description

• Provide incident and request management support to end user devices
• Experience in Windows and non-Windows environments
• Provide hardware/software and network support; on-site repair when needed
• Manage ticketing system and ensure timely resolution
• Monitor and repair IT/office equipment and keep software running smoothly

Technical Support Engineer

Pulong Santa Cruz, Laguna

Salary: ₱1,200,000 - ₱2,400,000

Company: Gloval Integrated Solutions and Technological Services Inc.

Posted today

Job Description

Technical Support Engineer

• Technical Support: Collaborate with the sales team during the sales process
• Needs Analysis: Assess requirements and recommend fire safety solutions
• Product Knowledge: Maintain knowledge of fire alarms, suppression systems, FM200
• Proposal Development: Prepare technical proposals and quotations
• Customer Education: Create technical content and documentation
• Customer Relationship Management: Build relationships with clients and contractors

Requirements:

• Bachelor\'s degree in Mechanical Engineering or related field
• Experience in technical sales and technical background in electrical/mechanical engineering
• Excellent communication and presentation skills
• Ability to drive

Customer Service - Apparel Support

Posted today

Job Description

• College graduate with at least 4-year course
• Must be computer literate
• Fast learner, easy to get along with, hardworking
• Summary: manage monitoring data, coordinate with Cutter and Seers, prepare transmittals, coordinate with warehouse

Job Type: Full-time

• Health insurance
• Paid training
• Transportation service provided

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