Construction Software Implementation Specialist

Overview

Construction Software Implementation Specialist · Technical Support Engineer · IT Technical Support roles in Laguna.

Technical Support Job Description

Technical Support Job Description
Moreover, technical support officers need to communicate to Implementation Specialist directly, requiring basic written and verbal communication.

Skills and Qualifications

• Time-management skills and the ability to establish attainable deadlines for resolution
• The ability to communicate technical information in an accessible manner to non-technical employees.
• Computer related course at least 2yrs and above
• Knowledgeable in Basic Computer Troubleshooting
• Good communication skills
• Knowledgeable in Web Applications
• Office at Pacita Complex 1 San Pedro, Laguna

Job Types

• Full-time
• Permanent

Salary

Php11,000.00 - Php12,000.00 per month

Benefits

• Company Christmas gift
• Paid training
• Pay raise
• Promotion to permanent employee
• Work from home

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Experience

• Technical Support: 1 year (preferred)

Language

• English (preferred)

Technical Support Engineer

Technical Sales Engineer

A Technical Support Engineer with knowledge in fire protection systems typically needs a mix of technical expertise, sales acumen, and customer service skills.

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedures.
• Assigned in Sales and Marketing Department

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen fire suppression system and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education:

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decision-makers in target markets.

Requirements:

· Bachelor\'s degree in mechanical engineering (Licensed).

· Certifications in fire protection systems (e.g., NFPA standards, local fire codes) can be an advantage.

· With knowledge or experience in fire life safety system – FDAS, AFSS, KFSS & FM200.

· Experience in preparing proposals, quotations, and technical presentations.

· Ability to collaborate with marketing teams to align technical content with branding.

· Must know how to drive.

Job Type: Full-time

• Company events
• Paid training
• Promotion to permanent employee

Technical Support Specialist

Technical Support Specialist

Got technical support experience? Get hired and jumpstart your iQorian journey with us. Be More with iQor

From customer interactions to product support, we\'ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to the community. A world of opportunity is waiting. Let\'s get started

You've got energy, enthusiasm, drive and determination. We\'ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity. Let\'s match

Our Customer Service Representatives or Call Center Agents are responsible for:

• Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.

• Previous six months or more call center or customer service experience is required;

• Ability to develop rapport and demonstrate a caring attitude;

• Excellent data entry and internet navigation skills;

• Clear and distinct oral and written communication skills in English;

• Must be detail oriented;

• Dynamic interpersonal and judgment skills;

• Professional demeanor and dependable work ethic;

• Ability to work in a fast-paced environment and multi-task; and

• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Job Type: Full-time, Permanent

What\'s to love about being an #iQorian?

• HMO* + you can enroll up to FIVE (5) dependents including Common Law Spouse/LGBT Partner

• Quarterly Appraisals

• Monthly Performance Incentives

• Up to 30 Days Paid Leaves with 21 Days convertible to cash

*Terms and conditions apply.

IT Technical Support

IT Technical Support

Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).

Experience in Windows & non-Windows Operating environment

Recommend and apply solutions, including on-site repair for remote users

Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

Determine and execute system reconfiguration needs.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

Supervise complaint ticketing system and follow timely resolution of all work orders.

Demonstrated ability to provide user support by means of remote access tools.

Provide status update to the ticketing tools in a timely manner.

Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Technical Support Engineer

Technical Support Engineer

Pulong Santa Cruz, Laguna ₱ - ₱ Y Gloval Integrated Solutions and Technological Services Inc.

Posted today

Job Description

Technical Support Engineer

1. Technical Support:

• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products, installation, and maintenance procedure.

2. Needs Analysis:

• Assess customer requirements and recommend appropriate fire safety solutions, ensuring compliance with relevant codes and standards (e.g., NFPA, local regulations).
• Conduct site visits and risk assessments to identify potential fire hazards and recommend suitable fire protection systems.

3. Product Knowledge:

• Maintain in-depth knowledge of our product range, including fire alarms, suppression systems, sprinkler, kitchen and FM200.
• Stay updated on industry trends, new technologies, and competitor offerings.

4. Proposal Development:

• Prepare and present detailed technical proposals, bids, and quotations tailored to client specifications.
• Collaborate with engineers and project managers to ensure solutions meet technical and budgetary requirements.

5. Customer Education::

• Develop technical content for customer-facing documentation and engagement thru social media, including manuals and installation. 5.

6. Customer Relationship Management:

• Build and maintain strong relationships with clients, contractors, and key decisionmakers in target markets.

Requirements:

· Bachelor\'s degree in Mechanical Engineering or a related field.

· Proven experience in technical sales and technical background, preferably in the electrical, mechanical, and general engineering industry.

· Excellent communication and presentation skills.

· Ability to work independently and as part of a team.

· Strong problem-solving skills and attention to detail.

· Must Know how to drive.

Be The First To Know

About the latest Construction software implementation specialist Jobsin Calamba

Set Email Alert:

Job title

Location

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

---