Technical Support Representative

24 hours ago

Pampanga Philippines Universal Access and Systems Solutions Inc. Full time

Join to apply for the Technical Support Representative role at Universal Access and Systems Solutions Inc.

21 hours ago Be among the first 25 applicants

Join to apply for the Technical Support Representative role at Universal Access and Systems Solutions Inc.

Job Overview
The

Location:
Pampanga
Job Overview
The Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.
Responsibilities

  • Handle inbound customer service calls
  • Interfacing with various tools and systems as required.
  • Effectively resolve customer questions through call or chat in a considerate and timely manner.
  • Provide information about products and services
  • Review and select standard responses for answers or solution
  • Review or make changes to customer accounts
  • Take ownership of technical issues and customer’s problem from the beginning to end.
  • Compose thoughtful, personalized responses to a variety of customer requests.
Qualifications
  • At least Senior High School Graduate or College Undergraduate
  • With or without call center experience
  • Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
  • Average written and verbal English proficiency.
  • Has analytical troubleshooting skills
  • Basic knowledge in Fiber Optics Technology.
  • Knowledge in Basic Network troubleshooting.
  • Basic knowledge about the Internet.
  • Experienced in a BPO is a plus.
Apply Now
Apply Now Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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