Customer Happiness Executive

Job 1: Associate Customer Support Specialist – Mandaluyong, National Capital Region

Location: Mandaluyong, National Capital Region

Salary: ₱ - ₱

Employer: IBEX Global Solutions (Philippines) Inc.

Posted: today

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as and when required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to effectively convey technical concepts and instructions to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn and digest new information.
• Strong multitasking and effective time management abilities.
• Self-motivated and proactive attitude to support the team where necessary.
• Collaborative team player. Experience working well with internal teams, balancing team and customer success with company needs and opportunities.

Required Education and Experience

• A bachelor's degree.
• years of customer-facing experience, preferably in a SaaS company.

Note: This advertiser has chosen not to accept applicants from your region.

Job 2: Customer Support – Sapient (Mass Hiring)

Locations: Caloocan City; Makati City, National Capital Region

Salary: ₱ (where stated)

Overview

We are mass hiring for Call Center Agents as prior in our Metro Manila sites. Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY.

Responsibilities

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.

Qualifications

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Benefits

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

Note: This advertiser has chosen not to accept applicants from your region.

Job 3: Customer Support – Caldwell/CaldwellCo (Non-Voice)

Location: Baesa, National Capital Region

Salary: ₱ - ₱

Overview

We are seeking motivated candidates for a non-voice Customer Support role, suitable for fresh graduates, career shifters, and individuals who want to build a rewarding career in non-voice support.

Qualifications

• At least 18 years old
• High School graduate or equivalent; college level or graduate preferred
• No prior call center or BPO experience required
• Strong written communication and ability to multitask
• Comfortable using multiple digital platforms

What We Offer

• Salary up to PHP 30,000
• HMO coverage from Day 1
• Night differential, holiday pay, overtime pay
• Rice allowance and discounted medicines
• Paid leaves and mental wellness program from Day 1
• 13th month pay and government-mandated benefits

Note: This advertiser has chosen not to accept applicants from your region.

Job 4: Customer Support – Makati, Lean Solutions Group

Location: Makati City, National Capital Region

Salary: ₱ - ₱

Overview

We are seeking detail-oriented and customer-focused individuals for a 3-month project-based contract, with potential absorption into a regular position depending on performance and business needs.

Responsibilities

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions.
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Meet quality standards: 90% on audited interactions (4–8 audits/month).
• Collaborate with escalation team when needed.
• Adhere to SLAs.

Qualifications

• High School graduate; college level preferred
• Experience is an advantage but not required
• Strong written communication
• Ability to multitask
• Comfortable using multiple digital platforms

Note: This advertiser has chosen not to accept applicants from your region.

Job 5: Customer Support – LSEG (London Stock Exchange Group) – Quantitative Product Specialist

Location: Makati City; Other locations may apply

Overview

LSEG is the world's leading source of intelligent information for businesses and professionals. This role involves providing specialized customer service support to analysts, researchers, and quants, assisting clients with data usage, and collaborating across internal teams to resolve issues and test new features.

Responsibilities

• Provide direct specialized customer service support to analysts, researchers, and quants
• Assist clients in understanding, extracting, and correct usage of LSEG and third-party data
• Quality check, research, code scripts, and answer client inquiries on content and database functionality
• Build and foster relationships with existing clients through training and onboarding support
• Advocate for new product features and increased product usage
• Meet with Sales and prospective customers, gather requirements, demonstrate the platform, and assist in onboarding

Requirements

• Bachelor degree in Engineering/CS, Finance, or Mathematics
• Experience with analytical tools and databases; SQL/Oracle/Snowflake
• Experience in quantitative analytics/equity research
• Familiarity with statistics and econometric packages
• Strong collaboration and communication skills
• Ability to present and answer ad hoc questions

Note: This advertiser has chosen not to accept applicants from your region.

Equal Opportunity

We are proud to be an equal opportunities employer. Conforming with applicable law, we accommodate religious practices and disability needs where applicable.

Privacy

Please read the privacy notice carefully regarding how London Stock Exchange Group may handle your information.

This posting may be followed by additional opportunities and alerts. This description includes multiple roles across different teams and regions.

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