Happy Customer Retention

1 day ago

Manila, Philippines Personal Collection Direct Selling Inc. Full time

Join to apply for the Happy Customer Retention -Pateros, Makati City role at Personal Collection Direct Selling Inc.

Job Responsibilities
  • Job Purpose: The Happy Customer Retention is responsible for ensuring quality new recruits and collection of payments from dealer accounts, and negotiation for delinquent accounts, as necessary.
  • Performs assessment for new dealers and approves all submitted requirements to ensure credit worthiness.
  • Receives cash/check payments for advance, on-time and overdue.
  • Issues Collection Receipts for payments for advance, on-time and overdue.
  • Checks and monitors maturing and delinquent accounts.
  • Attends daily morning calls and reports the current activities, programs, overdue and maturing accounts for the day.
  • Conducts cadence meeting with Great Life Executives (GLE) every 1st day of the month and 3rd week of the month.
  • Deposits daily to PCDSI bank account the collection from the previous day every morning and afternoon if there are heavy collections.
  • Monitors and ensures achievement of the required Collection Efficiency Rate (CER) of Core and Expansion branches and CER for the new recruits within the given grace period and overdue recovery.
  • Generates Monthly Total Maturing Report (1st day of the month covering the succeeding month).
  • Performs a daily cash count at the end of the day before endorsement to Happy Customer Supervisor. Registers daily in the logbook the cash collection to be kept in the vault.
  • Prepares Daily Collection Daily Analysis (DCDA) report for Happy Customer Supervisor validation.
  • Uploads validated deposit slip and DCDA Report for submission to Treasury and Credit and Collection Regional Head.
  • Conducts Heart-to-Heart (H2H) calls focusing on overdue (dealers with highest overdue in pesos value) and maturing accounts (call GLE, GLD and GLM).
  • Sends SMS to the dealers to collect payments (before and after due date).
  • Prepares and serves Statement of Account to the dealers before their due date.
  • Prepares and sends reminder/demand letters to dealers with overdue account (61 days overdue).
  • Maintains a file of collection-related documents for easy access and timely preparation and submission of required reports.
  • Performs field collection as needed.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Manufacturing
#J-18808-Ljbffr

  • Happy Customer Retention

    7 days ago

    Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job Purpose: The Happy Customer Retention is responsible for ensuring quality new recruits and collection of payments from dealer accounts, and negotiation for delinquent accounts, as necessary.Duties and ResponsibilitiesPerforms assessment for new dealers and approves all submitted requirements to ensure credit worthiness.Receives cash/check payments for...

  • Staff Happiness Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Outsourced Full time

    Staff Happiness Manager (Hybrid - Eastwood Site)3 days ago Be among the first 25 applicantsJob SummaryWe are looking for a Staff Happiness Manager to join our team.Job DescriptionAbout the RoleAt Outsourced, we believe that happy staff = high retention and exceptional brand reputation. We're seeking a Global Staff Engagement & Happiness Manager to own the...

  • Casual Customer Happiness Agent

    4 days ago

    Manila, National Capital Region, Philippines Showpo Full time A$40,000 - A$60,000 per year

    About Us:Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global...

  • Retention Marketing Specialist

    4 days ago

    Manila, National Capital Region, Philippines TechVill Appliance Repair ltd. Full time ₱700,000 - ₱850,000 per year

    Join Our Team at TechVillHey there TechVill is one of the fastest-growing home services companies in North America, and we're leading the way in appliance repair and beyond.To continue our expansion and strengthen customer loyalty, we're looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized...

  • Customer Retention Manager

    4 days ago

    Manila, National Capital Region, Philippines HRTX Full time ₱800,000 - ₱1,200,000 per year

    Location: BGC, TaguigWork Setup: Full OnsiteWork Schedule: Day Shift | Monday to FridayRole OverviewThe position will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate...

  • Retention Manager

    1 day ago

    , Metro Manila, Philippines ECLARO Full time

    Responsibilities Customer Data Analysis: Analyzing customer data (usage patterns, support tickets, feedback) to identify trends and predict potential churn. Proactive Engagement: Reaching out to at-risk customers with personalized support, training, or offers to address their concerns and demonstrate value. Relationship Building: Developing strong...

  • Retention Specialist

    1 week ago

    Manila, National Capital Region, Philippines Employment Hero Full time ₱900,000 - ₱1,200,000 per year

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia,...

  • Executive, Customer Happiness

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Associate, Customer Relations - Philippines Based Role 1631 Taguig, National Capital Region Black Pearl Consult Posted 551 days ago Job Description Permanent About the Role A leading developer in the Philippines is seeking a passionate and customer-centric Associate, Customer Relations to join their growing team. In this role, you will be the primary point...

  • Happy Customer Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE:Branch Operations SupervisorLEVEL: SupervisorREPORTS TO: Area Branch Operations ManagerSUPERVISES:All Branch Operations StaffJOB PURPOSEManages the overall operations of a Branch, its fixed assets and inventory of products, the personnel working in the branch, the product ordering, payment, and collection of receivables from Dealers, and...

  • Retention Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GCash Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayTransforms data into real persons to enable hyperpersonalization, allowing the team to...