Customer Service Executive
21 hours ago
Overview
Customer Service Executive roles in Manila, Pasig City, Taguig and surrounding areas. Various postings with responsibilities spanning procurement support, material planning, collections, SAP maintenance and general customer service duties. Some postings include on-site, hybrid or shift requirements and salary ranges.
Responsibilities- Procurement and material planning support, including processing PO requests, reviewing pricing/Incoterms, monitoring shipments, verifying documents, and coordinating with suppliers.
- Assist treasury with Records of Goods Imported (RGI) for trade imports and close unused purchase requisitions weekly.
- Provide assistance to salespersons and department managers by monitoring MRP parameters, updating forecasts, generating stock age reports, and maintaining accurate SAP forecasting data.
- Prepare, transmit, and monitor invoices; coordinate with collections to resolve billing concerns and ensure timely payment processing.
- Maintain SAP MRP/SD/MM modules; perform SAP UAT and participate as PIC for regional SAP procurement initiatives.
- Respond promptly to customer inquiries via multiple channels, resolve routine issues, document interactions, and escalate complex problems as needed.
- Maintain positive and professional customer interactions; support product/solution knowledge and assist in demand forecasting and order management.
- Bachelor’s degree in business, Supply Chain, Customs Administration or related field; 5+ years in procurement, purchasing, or customer service in supply chain/manufacturing preferred.
- Experience in leading or supervising teams; SAP (SD/MM) and MS Office proficiency.
- Strong communication, problem-solving, and customer service skills; ability to work shifts or on-site as required.
- Location requirements may include Manila, Pasig, Taguig or nearby areas; health and life insurance benefits may be part of packages.
- Job Type: Full-time
- Salary/Location vary by posting (e.g., Manila, Pasig, Taguig) with ranges listed per posting
- Posted dates range from today to 1 day ago
Please follow the posting-specific instructions; if applicable, send your CV with the subject format requested in the posting.
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