Customer Care Executive

Customer Care Executive jobs in Muntinlupa

Posted 1 day ago

Job Description

Company Description

Jal Yoga is a revolutionary Yoga, Pilates, and Barre studio concept that opened in January 2018. With branches in Alexandra, Upper Bukit Timah, and Katong, and an upcoming branch in Upper Thomson, Jal Yoga aims to inspire individuals to achieve what they thought impossible with their body and mind. Our mission is encapsulated in our hashtag #dowhatucannotdo. We operate on weekdays from 7am to 9pm and on weekends from 9am to 5pm.

Role Description

This is a full-time, on-site role for a Customer Care Executive located in Alabang. The Customer Care Executive will be responsible for managing customer inquiries, ensuring customer satisfaction, providing excellent customer service, and supporting sales activities. The individual will interact with clients to address their needs and provide a positive experience at Jal Yoga.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Service skills
• Sales support and promotion skills
• Strong interpersonal skills and the ability to build relationships with clients
• Ability to work independently and in a team environment
• Previous experience in a customer service role is beneficial
• Knowledge and interest in Yoga, Pilates, and Barre would be advantageous

Account Management Specialist

Posted 1 day ago

Job Description

We\'re looking for an ACCOUNTS MANAGEMENT SPECIALIST to join our growing team

ABOUT US

650 Homes is a real estate development company dedicated to building well-designed affordable homes where Filipino families can grow and thrive. We strive to be the most trusted developer in Cavite, setting new standards in home quality and delivering an exceptional home-buying experience.

OVERVIEW

The Accounts Management Specialist is responsible for overseeing the end-to-end buyer journey, from reservation and documentation to loan processing, turnover, and title transfer. This role demands strong leadership in handling escalated concerns, ensuring smooth coordination with banks and government agencies, and implementing process improvements. The ideal candidate has a solid background in mortgage loan processing and customer service, thrives in a structured environment, and is committed to delivering excellent client experiences while supporting the company\'s sales and operational targets.

QUALIFICATIONS

• Must be a graduate of any four-year course.
• At least five (5) years of experience in customer service, with a strong background in mortgage loan processing.
• Experience supervising, mentoring, and training team members.
• With real estate and/or banking industry experience, particularly in loan financing through banks and PAG-IBIG.
• Above average oral and written communication skills.
• Knowledgeable in title transfer processes, including docketing, payment requests, and TIN verification.
• Demonstrated ability to handle escalated transactions independently with minimal supervision.
• Willing to work on-site and/or be on call during weekends and holidays.
• Proven contribution to process improvement initiatives.

RESPONSIBILITIES

• Handle escalated transactions and provide support to team members as needed.
• Evaluate the financial background of prospective buyers to determine eligibility for loan approval.
• Orient buyers on the terms and conditions of property sales.
• Address buyer inquiries and concerns through face-to-face interactions, calls, and electronic channels.
• Check, analyze, and ensure timely submission of complete, accurate, and updated documentation.
• Process various buyer requests and coordinate necessary actions.
• Manage a high volume of loan applications and coordinate with banks and PAG-IBIG for financing processes.
• Coordinate with partner banks regarding the latest policies, promotions, and interest rates.
• Prepare contracts and documentation including Reservation Agreements, Contracts to Sell, Deeds of Sale, and other buyer requirements.
• Monitor buyer payments, send reminders and billing statements, and provide resolution recommendations for payment issues.
• Inspect units before turnover and schedule turnover dates with buyers.
• Assist in the turnover of completed units to new owners.
• Collate and prepare requirements for the transfer of titles from the developer to unit owners.
• Answer inquiries via phone, in person, email, and social media platforms.
• Perform other tasks as may be assigned.

EMPLOYMENT DETAILS

Type: Full-Time

Set-Up: On-Site

Location: Makati City (Main Office) and Tanza, Cavite (Site)

Hours: Monday to Friday (9AM to 6PM)

Salary Range: Php 20,000 to Php 30,000

Job Types: Full-time, Permanent

• Company events
• Health insurance
• Opportunities for promotion

Schedule:

• 8 hour shift

Supplemental Pay:

• Performance bonus

Associate, Account Management

Posted 1 day ago

Job Description

foodpanda is part of the Delivery Hero Group, the world\'s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

• Manage and enhance the work relationship with the 50-80 partner restaurant chains through regular, personal contact with the restaurant manager.
• Negotiate exclusive deals and marketing ads with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
• Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
• Improve the aftersales process and care by helping partner restaurants with any issues they may encounter on the portal, with devices, any other operational issues they may encounter.

Qualifications

• Bachelor\'s degree graduate
• Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
• Highly preferred: A local of Cagayan de Oro City
• Great interpersonal and communication skills in person, strong negotiation skills
• A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
• Endurance and perseverance in the process of follow up on partner restaurants
• Pleasant personality, high level of enthusiasm and commitment
• Ability to work structured and efficiently organize the communication process with our partners
• Team player, self-motivated with the ability to work self-reliant
• Keen interest and good understanding of building relationships with clients

Additional Information

What we offer

• foodpanda Philippines is a Great Place to Work Certified You are assured to be joining a
• dynamic, fun, and an amazing work environment
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• We recognize top performers, welcome our newbies, and share good food
• Competitive package, allowances, food perks, Insurances, learning and development opportunities and more

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

Account Management Specialist

Posted 1 day ago

Job Description

College graduate of Bachelor\'s in Architecture or any business course

Result oriented, highly motivated, and competent in meeting the sales target and objective

Experience in construction industry and interior fit out is an advantage

A good team player

Job Type: Full-time

Account Management Specialist

Mandaluyong, National Capital Region ₱ - ₱ Y Asticom Technology Inc

Posted 1 day ago

Job Description

An Account Management Specialist will be responsible for managing medium and large enterprise accounts, ensuring overall client success across subscriptions, renewals, upsells, upgrades, and downgrades. This role involves building and nurturing strong, long-term relationships with key stakeholders, understanding their business needs, and proactively delivering solutions that drive client satisfaction, retention, and growth.

Beyond managing existing accounts, he/she will actively pitch and close new business opportunities generated through resellers, partners, and sales channels. He/She will work closely with marketing, sales, and channel teams to qualify leads, create customized proposals, and close deals that align with both client objectives and company strategy.

Serving as a strategic bridge between clients and internal teams—including product, operations, support, finance, and legal—this role will ensure clear communication, smooth onboarding, and issue resolution. He/She will help clients maximize the value of their partnership, contributing to long-term revenue growth and stronger client loyalty.

This role is commercially driven, solutions-oriented, and able to balance relationship management with sales execution.

Duties and Responsibilities:

• Manage medium to large enterprise accounts by understanding client needs, building strong, long-term relationships, and clearly communicating the value and benefits of our products and services.
• Coordinate with internal teams to ensure client requirements are met efficiently and effectively.
• Gather, analyze, and study client data and behavior to identify opportunities for upselling, cross-selling, and improving client satisfaction.
• Provide market feedback on our solutions, pricing, promotions, and competitive position to help refine commercial strategies.
• Stay updated on industry trends, competitor activities, and market dynamics; proactively recommend adjustments to market approach and strategy as needed.
• Develop deep knowledge of the company\'s products and services to confidently support clients, including providing assistance with basic troubleshooting.
• Identify and pursue upsell and cross-sell opportunities within the existing client base; build and maintain a strong upselling pipeline and ensure timely closure of new revenue opportunities.
• Drive revenue growth from existing clients while managing and preventing churn through proactive engagement and value delivery.
• Prepare and submit accurate, timely reports and updates via HubSpot (or equivalent CRM tools) to track activities, pipeline progress, and client status.

Basic Qualifications

• Academic Background: A Bachelor\'s Degree in Marketing, Business, IT or any related field.
• Relevant Work Experience: Preferably 1 to 3 years of experience in sales, account management, and/or customer management

Skills and Knowledge:

• Communicate clearly, confidently, and professionally in both written and verbal forms when engaging with clients and internal teams.
• Build and maintain strong, trust-based relationships with clients to support long-term partnerships.
• Identify opportunities to upsell and cross-sell products and services that align with client needs and business goals.
• Address client concerns with urgency and deliver practical, long-term solutions.
• Manage multiple client accounts effectively, meeting deadlines and balancing competing priorities without compromising quality.
• Demonstrate a strong understanding of clients\' industries, operations, and how our solutions drive value.
• Collaborate closely with internal teams including Sales, Product, Operations, and Finance to deliver a unified client experience.
• Maintain accurate records of client interactions, commitments, contract details, and preferences
• Adapt to evolving client requirements, internal changes, or market dynamics with resilience and professionalism.
• Utilize CRM tools, reporting dashboards, and standard office applications (e.g., Excel, PowerPoint) for account tracking and reporting.

Account Management Specialist

Posted today

Job Description

Key Responsibilities:

• Build and maintain strong client relationships to support long-term partnerships.
• Address client queries and identify opportunities for growth within existing accounts.
• Understand client requirements and proactively provide tailored solutions.
• Act as the primary communication channel between clients and internal teams, ensuring smooth service delivery and issue resolution.
• Bridge the gap between the company and clients, ensuring satisfaction, driving revenue growth, and strengthening business relationships.

Qualifications:

• Bachelor\'s/College Degree in Business Management or related field.
• Relevant experience in client or account management, preferably in the security and reinforcement industry.
• At least 1 year of working experience in a related field.
• Results-oriented, organized, and detail-oriented.
• Strong relationship-building and client-facing skills.
• Strategic thinker with sound decision-making and problem-solving abilities.
• Excellent communication and presentation skills.
• Willing to work in Makati.

Job Type: Full-time

• Additional leave
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Application Question(s):

• Do you have experience in client management in relation with businesses in the security service industry or any related industry? (Required)
• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you\'re looking for. (Required)

Experience:

• Account management: 1 year (Preferred)

Location:

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