Happy Customer Supervisor

4 days ago

Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱900,000 - ₱1,200,000 per year

POSITION TITLE:
Branch Operations Supervisor

LEVEL
: Supervisor

REPORTS TO
: Area Branch Operations Manager

SUPERVISES:
All Branch Operations Staff

  • JOB PURPOSE

Manages the overall operations of a Branch, its fixed assets and inventory of products, the personnel working in the branch, the product ordering, payment, and collection of receivables from Dealers, and ensures efficient implementation of customer services within Company standard operating procedures and policies.

  • KEY RESPONSIBILITIES
  • Responsible for the efficient operations of branch customer services, such as product ordering and invoicing, preparation of products ordered, collection of payments and receivables from Dealers.
  • Accountable for proper handling and accounting of all product inventories. This includes proper receiving and documentation of product deliveries, inventory of products kept in the stock rooms, arrangement in stock rooms following good warehousing practices, issuance of products to customers, and monitoring of inventory levels to avoid stock-outs and over-stocking.
  • Responsible for assessing credit worthiness of applicant Dealers, as well as ageing and collection of receivables which includes statements of account and reports of maturing accounts, sending of demand letters to Dealers with overdue accounts, endorsing overdue payments to the collection agency or Legal, recommending a collection program to manage receivables.
  • Manages all branch fixed assets and ensures these are properly maintained and in good working condition. Ensures good housekeeping practices are implemented and that payments for utilities and government dues are done in a timely manner.
  • Responds quickly to Dealer complaints and concerns within Company guidelines and recommends courses of action to respond to complex problems or recurring issues.
  • Maintains a calm and professional demeanor when handling demanding or distressed customers.
  • Ensures proper handling and safekeeping of cash collections and cash on hand for operations.
  • Deposits all cash collections daily within the frequency and time set by Company Policy.
  • Hires, coaches, and develops Branch Operations Staff and ensures that through teamwork a high performing and customer focused Branch team is motivated to achieve business goals and their maximum potential.

  • QUALIFICATIONS

  • Bachelor's degree in Business Management, Accounting, Finance or other analogous courses

  • Proficient in Microsoft applications specially Excel
  • Minimum Two years experience as a Supervisor of a team of service professionals
  • Has acceptable results on the assessment conducted for Supervisory Leadership of a
  • Good oral and written communication, fluent in English and one Philippine dialect

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