Happy Customer Retention

7 days ago

Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Job Purpose: The Happy Customer Retention is responsible for ensuring quality new recruits and collection of payments from dealer accounts, and negotiation for delinquent accounts, as necessary.
  • Duties and Responsibilities
  • Performs assessment for new dealers and approves all submitted requirements to ensure credit worthiness.
  • Receives cash/check payments for advance, on-time and overdue.
  • Issues Collection Receipts for payments for advance, on-time and overdue.
  • Checks and monitors maturing and delinquent accounts.
  • Attends daily morning calls and reports the current activities, programs, overdue and maturing accounts for the day.
  • Conducts cadence meeting with Great Life Executives (GLE) every 1 st day of the month and 3 rd week of the month.
  • Deposits daily to PCDSI bank account the collection from the previous day every morning and afternoon if there are heavy collections.
  • Monitors and ensures achievement of the required Collection Efficiency Rate (CER) of Core and Expansion branches and CER for the new recruits within the given grace period and overdue recovery.
  • Generates Monthly Total Maturing Report (1 st day of the month covering the succeeding month).
  • Performs a daily cash count at the end of the day before endorsement to Happy Customer Supervisor. Registers daily in the logbook the cash collection to be kept in the vault.
  • Prepares Daily Collection Daily Analysis (DCDA) report for Happy Customer Supervisor validation.
  • Uploads validated deposit slip and DCDA Report for submission to Treasury and Credit and Collection Regional Head.
  • Conducts Heart-to-Heart (H2H) calls focusing on overdue (dealers with highest overdue in pesos value) and maturing accounts (call GLE, GLD and GLM).
  • Sends SMS to the dealers to collect payments (before and after due date).
  • Prepares and serves Statement of Account to the dealers before their due date.
    Prepares and sends reminder/demand letters to dealers with overdue account ( 61 days overdue).- Maintains a file of collection-related documents for easy access and timely preparation and submission of required reports.
  • Performs field collection as needed.

  • Staff Happiness Manager

    4 weeks ago

    Manila, National Capital Region, Philippines Outsourced Full time

    Staff Happiness Manager (Hybrid - Eastwood Site)3 days ago Be among the first 25 applicantsJob SummaryWe are looking for a Staff Happiness Manager to join our team.Job DescriptionAbout the RoleAt Outsourced, we believe that happy staff = high retention and exceptional brand reputation. We're seeking a Global Staff Engagement & Happiness Manager to own the...

  • Casual Customer Happiness Agent

    4 days ago

    Manila, National Capital Region, Philippines Showpo Full time A$40,000 - A$60,000 per year

    About Us:Showpo is the Australian owned, global, social media led ecommerce brand, redefining fashion retail for the new generation.Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lu's garage. Forward to now, we have disrupted the traditional retail model, are a global fashion destination and one of Australia's home grown true global...

  • Retention Marketing Specialist

    4 days ago

    Manila, National Capital Region, Philippines TechVill Appliance Repair ltd. Full time ₱700,000 - ₱850,000 per year

    Join Our Team at TechVillHey there TechVill is one of the fastest-growing home services companies in North America, and we're leading the way in appliance repair and beyond.To continue our expansion and strengthen customer loyalty, we're looking for a Retention Marketing Specialist who will take full ownership of retention strategies, create personalized...

  • Customer Retention Manager

    4 days ago

    Manila, National Capital Region, Philippines HRTX Full time ₱800,000 - ₱1,200,000 per year

    Location: BGC, TaguigWork Setup: Full OnsiteWork Schedule: Day Shift | Monday to FridayRole OverviewThe position will be responsible for leading key initiatives within the organizations consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal candidate...

  • Retention Specialist

    1 week ago

    Manila, National Capital Region, Philippines Employment Hero Full time ₱900,000 - ₱1,200,000 per year

    Who we areEmployment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia,...

  • Happy Customer Supervisor

    4 days ago

    Manila, National Capital Region, Philippines Personal Collection Direct Selling Inc. Full time ₱900,000 - ₱1,200,000 per year

    POSITION TITLE:Branch Operations SupervisorLEVEL: SupervisorREPORTS TO: Area Branch Operations ManagerSUPERVISES:All Branch Operations StaffJOB PURPOSEManages the overall operations of a Branch, its fixed assets and inventory of products, the personnel working in the branch, the product ordering, payment, and collection of receivables from Dealers, and...

  • Retention Manager

    2 weeks ago

    Manila, National Capital Region, Philippines GCash Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayTransforms data into real persons to enable hyperpersonalization, allowing the team to...

  • Zoom: Manager of Customer Success

    4 days ago

    Manila, National Capital Region, Philippines KMC Solutions Full time ₱1,500,000 - ₱2,500,000 per year

    Zoom is experiencing explosive growth in revenue, people, innovation, and customer base. Led by Eric S. Yuan, Glassdoor's #1 ranked CEO, our unique culture makes Zoom an exceptional place to work. We are expanding teams across the organization. If you are driven by the desire to deliver happiness, join us at ZoomWe are seeking an outstanding Manager of...

  • Customer Success Officer

    4 weeks ago

    Manila, National Capital Region, Philippines LeapFroggr Full time

    OverviewJoin to apply for the Customer Success Officer role at LeapFroggr.2 weeks ago Be among the first 25 applicantsThe job responsibilities include everything related to customer service and happiness.ResponsibilitiesProvide superior customer service by understanding customers' needs.Answer queries and provide complete and accurate information to help...

  • Customer Retention Sales Representative

    4 weeks ago

    Manila, National Capital Region, Philippines SolarWinds Full time

    OverviewAt SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative,...