HRIS Supervisor

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description: As a HRIS Supervisor, you will be responsible for leading a team that provides real-time, high-quality support for employee data management across multiple geographies. This role ensures timely resolution of cases, manages escalations, and drives continuous improvement in processes, tools, and team maturity—while fostering a culture of accountability, integrity, and engagement.

Responsibilities:

• Oversee global HRIS-EDM operations, ensuring timely resolution of Glowstick Tickets, Workday inbox tasks, and chats/escalated email cases.
• Provide real-time support to specialists via chat and email, offering hands-on guidance to unblock operational issues as they arise.
• Monitor case queues and ensure timely delivery of resolution are met across regions, balancing workloads and identifying risk areas.
• Lead and resolve email escalations by articulating risks, identifying root causes, and providing clear, actionable solutions.
• Ensure complete, compliant, and audit-ready data across HR systems, while maintaining confidentiality and accuracy.
• Partner with HR Operations and global stakeholders to align on data standards and system usage.
• Collaborate with Workday Business Analysts and IT teams to test and implement enhancements, ensuring they support business needs.
• Execute the HRIS-EDM framework and facilitate improvement sessions with the team and key stakeholders.
• Drive process and tool enhancements to improve the overall maturity and efficiency of HRIS-EDM operations.
• Coach team members, foster ownership, and support engagement through performance feedback and knowledge sharing.
• Promote a team culture that values integrity, responsiveness, accountability, and fun at work.
• Maintain and protect confidential data with great discretion, reinforcing a high standard of trust and integrity.
• Support and deliver ad hoc tasks or special projects as needed by the business, demonstrating flexibility and ownership.

Requirements:

• 1–2+ years of experience supervising HRIS or employee data operations, preferably in a Shared Services or global support environment.
• Solid understanding of Workday workflows, security, and data structure.
• Experience managing ticket queues, email escalations, and service-level performance.
• Strong written and verbal communication skills, especially in resolving and responding to escalations.
• Proven ability to identify problems, articulate risks, and implement effective solutions.
• Knowledge of core HR processes and data compliance requirements.
• High responsiveness and comfort with fast-paced, real-time support needs.
• Team leadership skills, with a focus on collaboration, integrity, and continuous improvement.
• Preferred Qualifications:
  • Familiarity with Workday reporting or configuration.
  • Experience with Salesforce, ServiceNow, Jira, or similar ticketing systems.
  • Background in multi-geo Shared Services or HR operations.
  • Exposure to COPC, Lean, or process maturity frameworks.
  • Strong facilitation and stakeholder engagement capabilities.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.