Collections Lead

20 hours ago

Manila, Philippines Maya Full time

Overview

Collection Operations

Our Mission

Our goal is for everyone to make bolder choices with their finances. To get there, we\'re creating an all-in-one ecosystem of financial services for today\'s generation of goal-getters. That feat takes extraordinary people—those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money. It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology. We lead millions of Filipinos — consumers, businesses, communities, and government agencies alike — into a version of the current digital economy that\'s more inclusive, transparent, and empowering than ever. We are powered by the country\'s only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas.

What You Will Be Doing
  • Oversee the Teams day to day collection operations
  • Monitor Daily productivity of the team, ensures target is being met and issues being addressed.
  • Work-force management
  • Be able to identify and implement process improvement initiatives that will have an impact to his/her assigned team
  • Be familiar with staffing projection complementing work volume growth and forecast and make necessary proposal to Business Unit
  • Prepare, Create reports based on teams deliverable and present to management
  • Monitor Collection Agency progress/ performance report
  • Daily and Weekly Meeting with Collection Agency
  • Ensures quality of service is being provided to the customers/clients
  • Ensures regulatory Collection policy and processes were being adhere to
  • Willing to work on extended hours and challenges of start ups
What You Need To Succeed
  • Keen & high attention to details
  • Strong Analytical Mind
  • Excellent communications ( VERBAL & WRITTEN) and interpersonal skills
  • Ability to work in a goal oriented environment
  • Flexible and Agile
  • Familiarity with computers and banking applications/ software
  • can work under pressure and adopt to changes
  • Can work independently
  • Strong leadership
What We Are Looking For
  • BS degree holder on finance and business, and other related field
  • 2 years Work experience as Collection Team Lead or Supervisor
  • Experience on Lending and Credit Card Collection is a plus
  • Strong drive to achieve goals / target
Our Mantra

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers. To be part of Team Maya is to be Bolder for Better .

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