Team Lead Collections

Overview

Team Lead – Collections roles in the Philippines. Multiple postings with different employers, including Worldwide Resource Solutions and Emapta/IR partners. Salary ranges and posting dates vary by role. Some postings include in-office, hybrid, or work-from-home arrangements and benefits such as health insurance, life insurance, and meal provisions. Includes Equal Employment Opportunity and data privacy statements where provided.

Team Lead Collections (Philippines)

Salary: ₱660,000 – ₱720,000 per year (varies by position) | Employer: WorldWide HealthStaff Solutions Philippines Inc. | Posted: Today

Job Description

A Team Lead – Collections is responsible for overseeing direct reports and ensuring timely recovery of outstanding invoices. The Lead uses various tools and maintains professional verbal and written communication with team members, across departments, and with external customers.

Responsibilities

• Collections and aging management.
• Weekly efforts to prevent 30+ day past-due accounts from reaching 45+ days by month end.
• Lead portfolio-specific collection effectiveness, aiming to lead in results.
• Regular communication with direct reports to address slow-pay accounts.
• Escalation through formal processes when accounts cannot be recovered promptly.
• LEAN certification practices (Gemba Walks, Root Cause Analysis, PDCA, A3 Thinking) to identify improvements.
• Cross-department collaboration to improve processes and relationships.
• Set and monitor expectations for team members; define daily/weekly workflows and targets.
• Develop self-escalation skills and coach others; document all communications for direct and MSP collections.
• Document up-to-date alerts, holds, terms, and data; stay informed on industry changes.
• Communicate decisions clearly to leadership and document rationale where needed.
• Maintain professional communications and respond within 24–48 hours where applicable.
• Contribute to training, mentoring, and performance improvement efforts.
• Other duties assigned by Leadership.

Qualifications

• High school education required.
• Strong financial decision-making and ability to present concise factual summaries.
• Proficiency with Windows and MS Office; Excel skills helpful with basic formulas; typing speed ≥45 WPM.
• Ability to work overtime and rotating shifts or US time zones; willing to work in Bridgetowne, QC (per posting).
• Minimum 5 years of B2B collections experience preferred.

Preferences

• Minimum 5 years of B2B collections experience.

Benefits

• Health and life insurance
• Staff meals provided

EEO/Data Privacy (Legal Notices)

Equal Employment Opportunity statements and privacy policy excerpts are included as provided in postings, including data processing notices for recruitment purposes and rights related to personal data.

Team Lead – Collections (Emapta/Canada-Canada-linked postings)

Salary: PHP 60,000 with up to PHP 20,000 incentives (examples show variations by posting). Postings indicate hybrid/remote or in-office arrangements and locations such as Cebu City or Ortigas, with shifts including night shifts and EST timing for training.

Job Descriptions

Multiple postings describe leading a collections team to exceed targets, ensure compliance, and deliver strong results. Roles emphasize coaching, performance management, cross-functional collaboration, and engagement with global clients.

Responsibilities & Daily Tasks

• Lead and motivate teams to meet performance targets; coach and conduct team meetings.
• Set goals, monitor KPI metrics, and manage underperformance.
• Audit accounts for accuracy; ensure timely processing and reporting.
• Support process improvements, manage projects, and create playbooks/SOPs.
• Collaborate with cross-functional teams; maintain professional communication with internal and external stakeholders.
• Provide timely updates to leadership and maintain data-driven decision-making.

Qualifications & Skills

• 5+ years in collections leadership or similar roles; BPO background preferred.
• Strong communication, coaching, and interpersonal skills; data-driven mindset.
• Proficiency with Google Workspace or similar productivity tools; project management experience a plus.
• Ability to adapt to startup environments and fast-changing priorities.

What You'll Bring

• Leadership, problem-solving, and relationship-building abilities.
• Ability to work in a team, with strong organizational skills and accountability.

About the Client & Culture

Descriptions include organizations like Emapta and Vividly; the content highlights remote-friendly environments, global client exposure, awards and recognition, and a focus on growth and development. Some postings reference Canadian-based clients and TPM/CPG domains. Included are notices about scam awareness and official channels for job postings.

Other Roles Mentioned

Additional postings include:

• Ops Lead, Dispute Collections Services – responsibilities include team leadership, project management, SOP development, and cross-functional collaboration in a startup TPM/CPG context.
• AR Collections Lead – focus on AR team leadership, SLA adherence, and process improvements; cross-functional coordination with Order Management and Accounting.
• Debt Recovery Specialist/Associate – roles in Australian and Philippine locations with debt recovery responsibilities and compliance requirements; benefits include onsite/offsite work arrangements, paid training, and health benefits.

Location & Availability

Locations referenced include the Philippines (Manila area: Bridgetowne, QC; Ortigas; Cebu City; Angeles City, Pampanga). Some roles indicate on-site requirements, others offer permanent WFH or hybrid arrangements.

Note

This compilation merges multiple postings. If you are applying, verify the exact company, location, salary range, schedule, and remote/on-site requirements in the official posting.

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