Team Lead Collections
3 weeks ago
Overview
Team Lead – Collections roles in the Philippines. Multiple postings with different employers, including Worldwide Resource Solutions and Emapta/IR partners. Salary ranges and posting dates vary by role. Some postings include in-office, hybrid, or work-from-home arrangements and benefits such as health insurance, life insurance, and meal provisions. Includes Equal Employment Opportunity and data privacy statements where provided.
Team Lead Collections (Philippines)Salary: ₱660,000 – ₱720,000 per year (varies by position) | Employer: WorldWide HealthStaff Solutions Philippines Inc. | Posted: Today
Job DescriptionA Team Lead – Collections is responsible for overseeing direct reports and ensuring timely recovery of outstanding invoices. The Lead uses various tools and maintains professional verbal and written communication with team members, across departments, and with external customers.
Responsibilities- Collections and aging management.
- Weekly efforts to prevent 30+ day past-due accounts from reaching 45+ days by month end.
- Lead portfolio-specific collection effectiveness, aiming to lead in results.
- Regular communication with direct reports to address slow-pay accounts.
- Escalation through formal processes when accounts cannot be recovered promptly.
- LEAN certification practices (Gemba Walks, Root Cause Analysis, PDCA, A3 Thinking) to identify improvements.
- Cross-department collaboration to improve processes and relationships.
- Set and monitor expectations for team members; define daily/weekly workflows and targets.
- Develop self-escalation skills and coach others; document all communications for direct and MSP collections.
- Document up-to-date alerts, holds, terms, and data; stay informed on industry changes.
- Communicate decisions clearly to leadership and document rationale where needed.
- Maintain professional communications and respond within 24–48 hours where applicable.
- Contribute to training, mentoring, and performance improvement efforts.
- Other duties assigned by Leadership.
- High school education required.
- Strong financial decision-making and ability to present concise factual summaries.
- Proficiency with Windows and MS Office; Excel skills helpful with basic formulas; typing speed ≥45 WPM.
- Ability to work overtime and rotating shifts or US time zones; willing to work in Bridgetowne, QC (per posting).
- Minimum 5 years of B2B collections experience preferred.
- Minimum 5 years of B2B collections experience.
- Health and life insurance
- Staff meals provided
Equal Employment Opportunity statements and privacy policy excerpts are included as provided in postings, including data processing notices for recruitment purposes and rights related to personal data.
Team Lead – Collections (Emapta/Canada-Canada-linked postings)Salary: PHP 60,000 with up to PHP 20,000 incentives (examples show variations by posting). Postings indicate hybrid/remote or in-office arrangements and locations such as Cebu City or Ortigas, with shifts including night shifts and EST timing for training.
Job DescriptionsMultiple postings describe leading a collections team to exceed targets, ensure compliance, and deliver strong results. Roles emphasize coaching, performance management, cross-functional collaboration, and engagement with global clients.
Responsibilities & Daily Tasks- Lead and motivate teams to meet performance targets; coach and conduct team meetings.
- Set goals, monitor KPI metrics, and manage underperformance.
- Audit accounts for accuracy; ensure timely processing and reporting.
- Support process improvements, manage projects, and create playbooks/SOPs.
- Collaborate with cross-functional teams; maintain professional communication with internal and external stakeholders.
- Provide timely updates to leadership and maintain data-driven decision-making.
- 5+ years in collections leadership or similar roles; BPO background preferred.
- Strong communication, coaching, and interpersonal skills; data-driven mindset.
- Proficiency with Google Workspace or similar productivity tools; project management experience a plus.
- Ability to adapt to startup environments and fast-changing priorities.
- Leadership, problem-solving, and relationship-building abilities.
- Ability to work in a team, with strong organizational skills and accountability.
Descriptions include organizations like Emapta and Vividly; the content highlights remote-friendly environments, global client exposure, awards and recognition, and a focus on growth and development. Some postings reference Canadian-based clients and TPM/CPG domains. Included are notices about scam awareness and official channels for job postings.
Other Roles MentionedAdditional postings include:
- Ops Lead, Dispute Collections Services – responsibilities include team leadership, project management, SOP development, and cross-functional collaboration in a startup TPM/CPG context.
- AR Collections Lead – focus on AR team leadership, SLA adherence, and process improvements; cross-functional coordination with Order Management and Accounting.
- Debt Recovery Specialist/Associate – roles in Australian and Philippine locations with debt recovery responsibilities and compliance requirements; benefits include onsite/offsite work arrangements, paid training, and health benefits.
Locations referenced include the Philippines (Manila area: Bridgetowne, QC; Ortigas; Cebu City; Angeles City, Pampanga). Some roles indicate on-site requirements, others offer permanent WFH or hybrid arrangements.
NoteThis compilation merges multiple postings. If you are applying, verify the exact company, location, salary range, schedule, and remote/on-site requirements in the official posting.
#J-18808-Ljbffr-
Collections Team Lead
5 days ago
, Metro Manila, Philippines Stagwell Full timeCollections Team Lead Stagwell National Capital Region, Philippines Stagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the world’s most ambitious clients. We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in a workforce...
-
Team Lead
2 days ago
Metro Manila, Philippines EastWest Bank Full timeLocation: Ortigas Corporate Title: Manager (M) Work Arrangement: Onsite Our Consumer Lending is seeking a driven and analytical professional to join us in our Ortigas office as a Collections Team Lead. In this role, you will lead and manage a team of collection agents to ensure performance targets are met or exceeded. You will be responsible for call...
-
Collection Team Leader
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Listing 1 Bizwide Collection Services Co. located in Ortigas Center, Pasig City is urgently looking for a Debt Collection Specialist. knows how to drive motorcycle, with own motorcycle and driver's license with collection experience willing to do field works knowledgeable in computer and paper works trust-worthy, hard working and goal-oriented Email your...
-
Tele Collections Team Lead
2 days ago
Manila, National Capital Region, Philippines BillEase Full time ₱120,000 - ₱180,000 per yearAbout UsBillease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a...
-
Collections Team Leader Bpo Company
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeJob Description Team Leader for Collection Responsibilities : Ensures the team achieves goals established for the unit. Plan, direct, evaluate and supervise workflow. Track and coach team members’ performance. Handle escalation in collecting high risk, serious delinquent, or loans requiring special attention. Assist in ongoing monitoring and providing...
-
Collections Team Leader
6 days ago
Ortigas, Metro Manila, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per yearJob descriptionOwn KPIs and work with the team towards achieving them each day/month/yearCoaching, mentoring, and motivating collections team members.Keep track of, RPC, Contact Rate, PTP Conversion Rate, PTP reminders and daily expected collections to ensure achievement of daily target.Manage incentive, rewards, and overtime tracking.Manage...
-
BPO Team Lead
5 days ago
, Metro Manila, Philippines Moder Solutions Inc. Full timeModer Solutions Inc. is hiring Team Leaders Alabang, Muntinlupa City Work Setup: 100% OnsiteShift: Night Shift (9pm to 6am)Start Date: November 10 About the Role Moder Solutions Inc. is hiring a driven and experienced Team Lead to join our US mortgage account in Alabang. We're looking for a strong BPO leader with a background in billing and collections ,...
-
Bpo Collections Team Leader
3 weeks ago
, Metro Manila, Philippines Buscojobs Full timeResponsibilities Deliver Account receivable, Trial balance and close or journal entry deliverables including but not limited to: Participate in planning and forecasting exercise with onshore and business associates Create financial reports on costs and allocations and perform analysis on various cuts for presentation to management and business groups...
-
Junior Team Lead
2 weeks ago
, Metro Manila, Philippines TSMG Holding Full timeOverview Join to apply for the Junior Team Lead - Asian market role at TSMG Holding . We are seeking a motivated Junior Team Lead to support and oversee data collection projects. The role involves coordinating field teams, ensuring project milestones are met, and leveraging knowledge of the local market to drive effective participant recruitment and data...
-
Collection Team Leader
4 days ago
Manila, National Capital Region, Philippines First Digital Finance Corporation Full time ₱200,000 - ₱250,000 per yearBillease is looking for a Rockstar Collections Team LeaderBillease is building the most advanced, AI-powered collections operation in the Philippines — and we're looking for a tech-savvy, results-driven Collections Supervisor to lead the charge.What We're Looking For:1 year fintech team leader experienceStrong performance and people management...