Tele Collections Team Lead

20 hours ago

Manila, National Capital Region, Philippines BillEase Full time ₱70,000 - ₱120,000 per year

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here:

The Job

Billease is creating and building the most technological collections shop in the Philippines. Driven by AI. Billease is now looking to hire a tech savvy collections Supervisor.

Team Leadership:

  • Lead and mentor a team of collection specialists, providing guidance, training, and support to ensure high performance.

  • To grow to 300 FTE within 2 yrs Foster a collaborative and results-oriented team culture.

  • Set clear performance targets and key performance indicators (KPIs) for the collections team and track progress.

Compliance and Risk Management:

  • Ensure compliance with all relevant laws, regulations, and internal policies governing collections.
  • Identify and mitigate potential risks associated with the collections process.
  • Collaborate with the risk management team to optimize credit risk models and strategies.

Customer Engagement:

  • Implement customer-centric communication strategies to engage with delinquent customers in a respectful and empathetic manner.

Continuous Improvement:

  • Drive continuous improvement initiatives within the collections function, seeking innovative ways to enhance efficiency and effectiveness.

  • Stay updated on industry best practices and emerging trends in collections.

The Ideal Candidate

  • Mid to Senior Level: 3-5 years of experience in a similar role within the same industry
  • Proven Leadership Skills: Demonstrated experience in leading teams
  • Onsite Work Required: Must be available to work onsite
  • CAN START ASAP

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