Collections Analytics Lead
3 days ago
Role Overview:
The Collections Analytics Lead will be responsible for overseeing the analytics function within the UnionDigital Bank Collections Tribe, leading a team of Collections Analytics Specialists. This role will focus on driving performance insights, developing data-driven strategies, and optimizing collections processes to improve recovery rates while ensuring compliance with regulatory and company standards.
Roles and Responsibilities:
Leadership & Team Management
- Lead, mentor, and develop the Collections Analytics Specialists, fostering a culture of accountability, collaboration, and continuous learning.
- Allocate tasks, monitor performance, and provide coaching to ensure individual and team goals are achieved.
Analytics & Reporting
- Design and maintain reporting frameworks and dashboards to monitor Collections performance, delinquency trends, and portfolio health.
- Translate complex data into actionable insights that drive decision-making for senior management and collections operations teams.
- Establish and track KPIs, ensuring alignment with business objectives.
Strategy Development
- Collaborate with Collections leadership to develop and refine collection strategies based on data insights.
- Identify opportunities to improve contact strategies, segmentation, and risk-based approaches.
- Support the testing and implementation of new initiatives through data modeling and post-implementation analysis.
Cross-Functional Collaboration
- Partner with Risk, Finance, and Compliance teams to ensure collections activities are both effective and compliant.
- Present findings and recommendations to executives and stakeholders in a clear, compelling manner.
Process Improvement & Innovation
- Continuously assess and improve analytics methodologies, tools, and processes.
- Explore automation, machine learning, and advanced analytics techniques to enhance forecasting and efficiency.
Qualifications:
- Bachelor's degree in Statistics, Economics, Finance, Data Science, or related field (Master's preferred).
- 5+ years of experience in analytics, with at least 2 years in a leadership role, ideally within collections, credit risk, or financial services.
- Strong technical skills in SQL, Python/R, and BI tools (e.g., Tableau, Power BI).
- Proven ability to translate data into strategic insights and influence senior decision-makers.
- Excellent communication, leadership, and stakeholder management skills.
- Knowledge of debt collection regulations and compliance requirements is an advantage.
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