Technical Support Representative

Ecosystem (Technical Support Representative)

Posted today

Job Description

The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it shifts from solution architecture to customer advocacy, for our clients to drive adoption and utilization of cloud services. Our goal is to build Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

• Primary responsibilities include :
• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with the latest technologies regarding Google and G-Suite products and disseminate this knowledge to the support team.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course). Open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support

• Good to have the following experience:
• Knowledge of Windows operating system architecture and security.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift, must be flexible with work hours according to business needs

Technical Support Representative (Tsr)

Posted today

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative

Job Summary: We are looking for a personable, experienced Customer Service and Technical Support Rep. to join our expanding team. You will provide expert advice and information to our potential customers regarding products and services. You will play a key role in increasing profitability and sales revenue through excellence in customer service and a consultative approach to selling and client conversion.

No Assessment only Initial and Final Interviews. Can start ASAP. Location: BGC, Taguig

Perks:

• Work Onsite
• HMO up to Php 400,000 Medical HMO Insurance effective on Day 1 (up to 2 Million including 3 dependents)
• Medicine Reimbursement up to Php 10,000 (up to 40,000) including 3 dependents

Qualifications:

• Must have 24 months (2 yrs) of Technical Service or ITSD experience
• College Graduate for TSR (any computer-related course) or willing to start with relevant experience
• Able to work onsite

Salary up to Php 31,000.00

Submit updated resume now. APPLY NOW

Job Types : Full-time, Permanent

Salary : Php 25,000.00 - Php 31,000.00 per month

Benefits :

• Additional leave
• Discounted lunch
• Flexible schedule
• Gym membership
• Health insurance
• Life insurance
• On-site parking
• Promotion opportunities
• Paid training
• Pay raises
• Transportation service provided

Schedule :

• 8 hour shifts; Evening, Fixed, Flexible, Late, Night, Rotational shifts
• Monday to Friday; Overtime

Supplemental Pay :

• 13th month salary
• Bonuses (anniversary, performance, quarterly, yearly)
• Overtime pay

COVID-19 considerations: All processes were done virtually; no assessment conducted. This is an onsite role.

Education :

• Bachelor’s degree (preferred)

Experience :

• Technical support: 1 year (preferred)

Language :

• English (preferred)

Technical Support Representative (Tsr)

Posted today

Job Description

Technical Support Representative will provide technical assistance and troubleshoot problems with computer hardware or software.

Expectation :

• Excellent problem-solving skills; ability to work well in a team; attention to detail
• Logical thinking; strong knowledge of operating systems and software
• Interpersonal skills for regular contact with colleagues and customers

Perks :

• Medical HMO Insurance up to 400K on day 1 (up to 3 dependents)
• Php 10,000 Medicine Reimbursement
• Incentives

Qualifications

• College Graduate with 1 year IT Experience in BPO (for TSR)
• For undergraduates: 2 years (24 months) BPO experience
• Able to work onsite

Salary : Php 22,000.00 - Php 35,000.00 per month

Education :

• Bachelor’s degree (preferred)

Experience :

• Technical Support Representative: 2 years (preferred); IT Service Desk: 1 year (preferred)

Language :

• English (preferred)

Customer Service Representative

Posted today

Job Description

Customer Service Representatives manage various customer issues depending on account assignment; transactions can relate to billing and collections support, client inquiries, product support or inbound sales. Open to fresh graduates and college undergraduates with related experience; BPO experience is an advantage; good English communication; willing to work in Alabang on shifting schedules.

Customer Service Associate

Makati, National Capital Region CEMEX

Posted today

Job Description

What is the job? Prompt and accurate sales order creation; ensure complaints are logged, tracked, and closed per SLAs; coordinate inquiries and tasks; inform clients about contact tools to facilitate order fulfillment.

Qualifications

• Bachelors Degree
• Willing to work in Makati
• 0-5 years in customer service, order processing, or back-office
• Excellent written and spoken English
• Fresh graduates welcome

Customer Service Representative

Taguig, National Capital Region GDV Business Services Co.

Posted today

Job Description

URGENT #HIRING for Customer Service Representative and Technical Support Representative. Location: BGC, Taguig. Company: TATA Consultancy Service. Perks include onsite work, HMO coverage, and other benefits. Qualifications vary by TSR/ITSD/experience level; on-site work required.

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