Technical Support Representative

Technical Support Representative (Ecosystem) – Antipolo

Posted today

Job Description: The Ecosystem Cloud Support Team supports the Ecosystem Cloud Sales Team as it shifts from solution architecture to customer advocacy, to drive adoption and utilization of cloud services. Our goal is to build Ecosystem relationships with key Cloud technology partners (including Microsoft, Google, Amazon) to provide resale revenue opportunities for our Ecosystem Clients across Market Units.

Primary responsibilities include :

• Help provide resolution of both internal and customer-related technical support cases.
• Proactively stay up to date with the latest technologies regarding Google and G-Suite products and disseminate this knowledge to other support team members.
• Recognize and escalate difficult technical/business issues within the Sales and Customer Support Teams.
• Work with support and/or product development personnel to troubleshoot technical product issues.
• Create Knowledge Base Articles / Technical Notes
• File enhancement requests and work with product management / product marketing to understand requested product enhancements.
• Support global Ecosystem Sales Directors (ESDs) and Ecosystem Sales Enablement (ESEs) on Google Workspace add-on transactions
• Support ESEs on tracking resale orders in North America, Asia Pacific, and Europe.
• Graduate of bachelor’s degree (Preferably IT-related course); open to college undergraduates with relevant experience.
• Must have 1 year of experience in technical support.

• Knowledge of Windows operating system architecture and security is a plus.
• Working Location: Temporary Work from home/Hybrid Set-up to Boni, Mandaluyong
• Work Schedule: Flexible Shift; must be flexible with business needs

Qualifications :

• Bachelor’s degree (preferably IT-related) or open to college undergraduates with relevant experience.
• 1 year of technical support experience.
• Good to have knowledge of Windows OS architecture and security.

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Job number: 0

Technical Support Representative (Tsr) – 1

Posted today

Job Description

URGENT #HIRING for IT Service Desk and Technical Support Representative.

Job Summary : We are looking for a personable, experienced Customer Service and Technical Support Rep to join our expanding team. You will provide expert advice and information to potential customers regarding a variety of products and services, and play a key role in increasing profitability and sales through excellent customer service and an informed, consultative approach.

Location : BGC, Taguig

Perks :

• Onsite work
• HMO up to 400K; medical HMO insurance effective Day 1 (up to 2M including 3 dependents)
• Medicine reimbursement up to 10,000 (could go higher with dependents)

Qualifications :

• 24 months (2 yrs) of technical service or ITSD experience
• College graduate for TSR; open to college undergraduates
• Willing to work onsite

Salary up to 35-40K; send resume now; apply now.

Job types: Full-time, Permanent

Salary: Php35,000.00 - Php40,000.00 per month

Benefits include: various perks; schedule options; enhanced bonuses; COVID-19 considerations: processes done virtually; no assessment conducted.

Education: Bachelor’s (preferred)

Experience: Technical support: 1 year (preferred)

Language: Average English communication (preferred)

Note: this is WORK ONSITE

This advertiser has chosen not to accept applicants from your region.

Job number: 1

Technical Support Representative (Tsr) – 2

Posted today

Job Description

Technical Support Representative will provide technical assistance and troubleshoot problems with computer hardware or software.

Expectations :

• Excellent problem-solving skills; teamwork; attention to detail
• Logical thinking; strong knowledge of operating systems/software
• Strong interpersonal skills

Perks :

• Medical HMO up to 400K for day 1; up to 3 dependents
• Medicine reimbursement up to 10,000
• Incentives

Qualifications :

• College graduate with 1 year IT experience in BPO; or 2+ years IT experience for undergraduates
• Amenable to work onsite

Salary: Php22,000.00 - Php35,000.00 per month

Benefits: includes health insurance, 13th month, training, promotions, etc.

Schedule: 8-hour shifts; various shifts including evenings, nights, weekends

Education: Bachelor’s (preferred)

Experience: 2 years IT/1 year IT service desk preferred

Language: English (preferred)

This advertiser has chosen not to accept applicants from your region.

Job number: 2

Customer Service Representative – 3

Posted today

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

• Open to fresh graduates and undergraduates with related experience
• BPO experience is an advantage
• Good English communication skills
• Willing to work in Alabang on shifting schedules

This advertiser has chosen not to accept applicants from your region.

Job number: 3

Customer Service Associate – 4

Location: Makati

Posted today

Job Description

What is the job? Sales order creation; ensure complaints are logged and resolved per SLA; coordinate with departments; update clients on tools to facilitate order fulfillment.

Qualifications :

• Bachelor’s degree
• Willing to work in Makati
• 0-5 years in customer service/order processing/back office
• Excellent written and verbal communication in English/Filipino
• Fresh graduates welcome

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Job number: 4

Customer Service Representative – 5

Posted today

Job Description

Same as above: customer issues depending on account assignment; qualifications similar; willing to work shift in Alabang.

This advertiser has chosen not to accept applicants from your region.

Job number: 5

Customer Service Representative – 6

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Job number: 6

Customer Service Representative – 7

Taguig / GDV Business Services

Posted today

Job Description

Urgent hiring for Customer Service and Technical Support Rep. Details mirror above postings; onsite location at BGC, Taguig with similar perks and requirements as in earlier TSR postings.

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Job number: 7

Customer Service Representative – 8

Taguig / GDV Business Services

Posted today

Job Description

Urgent #HIRING for Customer Service and Technical Support Representative; onsite at BGC, Taguig; same general qualifications and benefits as previous postings.

This advertiser has chosen not to accept applicants from your region.

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