Technical Support Engineer

Technical Support Engineer – Bacoor

Location: Taguig, National Capital Region; Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Seasoned individual contributor. Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees. Problems typically are not routine and require analysis to understand.
• Makes minor adjustments to working methods. Explains practices, procedures and policies to reach agreement with others outside of the job area.
• Provides administrative or technical support at a senior level. Proficient in the various competencies relevant to their job.
• May act as a lead or mentor to more junior technical or administrative support personnel.
• Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Generally works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work.
• Determines methods and procedures on new assignments. May be informal team leader.

Qualifications: College degree and minimum 3 years experience in functional area. Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate II, Customer Support

Location: Taguig, National Capital Region; Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. May follow up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

Qualifications: College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.

Associate II, Customer Support – Makati

Location: Makati, National Capital Region; Confidential

Posted 20 days ago

Job Description

Job Title : Customer Support Associate

We are in need of a Customer Support Associate for a full-time onsite role with responsibilities including handling phone/live chat shifts, assisting customers, searching Knowledgebase, communicating with internal teams, escalating tickets, attending coaching sessions, and undergoing client-imposed training.

Responsibilities :

• Phone or Live chat shift; Email shift
• Help customers by understanding queries and providing solutions
• Search Knowledgebase and FAQ for relevant information
• Communicate with Operations or KYC teams via internal ticketing system
• Escalate tickets when needed; Work through email queue chronologically
• Attend coaching sessions and client-imposed improvement trainings

Qualifications :

• Customer Service in a BPO industry with at least 6 months experience
• Strong English proficiency; ability to work with English tooling and Knowledge Base
• Ability to multi-task and adapt to fast-paced environment
• Problem-solving mindset and attention to detail
• Ownership of customer contact to provide resolution
• Growth mindset and willingness to learn
• Basic computer skills; 40 WPM typing with 100% accuracy
• Philippine resident

Work location: Ayala Ave., Makati City, Philippines

Posted today

SetSchedule – Customer Success Consultant

Location: Makati, National Capital Region; SetSchedule

Posted today

Job Description

Overview

SetSchedule is the software behind the Nation’s most successful Realtors and Professionals. We are hiring a Customer Success Consultant to ensure customer happiness with our product and services 24/7.

Job Highlights

• Full-time remote-based position
• Competitive Salary ($7/hr)
• Career development opportunities
• Be part of a growing real-estate tech company

Responsibilities :

• Supervise User Experience Team to ensure quality and deadlines
• Resolve customer complaints and provide product/service information
• Provide superior User Experience to members
• Discuss job performance with employees; prepare schedules and assignments
• Other duties within category of employment

Requirements :

• At least 5 years in Tech Support Team Lead, Supervisor, Manager or equivalent
• Excellent communication and conflict resolution skills
• Proficiency with Google Docs/Sheets/Meets, Slack, Nextiva, Time Doctor, etc.
• Workstation: PC or laptop (i3 or better, 8 GB RAM), headset with noise cancellation, 25 Mbps wired internet

Location/Benefits/Schedule: Makati City; benefits include leave, health insurance, paid training, remote work; 8-hour shift; willing to relocate to Makati as needed.

Customer Support Representative (Amazon) – Makati

Location: Makati, National Capital Region; M and J Recruitment Firm

Posted today

Job Description

Responsibilities :

• Provide excellent customer service through active listening
• Handle confidential customer information securely
• Aim to resolve issues on first call; proactive communication
• Communicate clearly with customers

Qualifications :

• At least 2 years completed college with 3 years BPO experience
• Experience in E-Commerce BPO preferred
• High attention to detail; organized; team player
• Strong English communication; computer and internet navigation skills
• Intermediate Excel skills; night shift availability
• Location: Makati

Salary: Php 25,000 – 40,000 per month

Schedule: Night shift

Application questions: Experience in customer service (3 years preferred)

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