Technical Support Specialist

Technical Support Specialist – Shopify App

Mandaluyong, National Capital Region ₱ - ₱

Company: IBEX Global Solutions (Philippines) Inc. Posted 1 day ago

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team, alongside a Customer Support Manager, to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers, solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide a friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve our customers' problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as required.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to convey technical concepts to customers of varying technical backgrounds.
• Demonstrated ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and time management abilities.
• Self-motivated and proactive attitude to support the team.
• Collaborative team player with experience working with internal teams and balancing team needs with customer success.

Education and Experience

• A bachelor's degree.
• Years of customer-facing experience, preferably in a SaaS company.

Customer Support

Caloocan City, National Capital Region ₱

Company: SapientBPO Valenzuela. Posted 1 day ago

Job Description

Mass hiring for Call Center Agents in Metro Manila sites. URGENTLY HIRING — APPLY TODAY

Responsibilities:

• Resolve customer inquiries and escalate issues as needed to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.

Our Benefits:

• Monthly commissions
• HMO with 2 free dependents from Day 1
• Paid leaves, OT & holiday pay
• 13th-month pay and government-mandated benefits
• Opportunities for promotion and career growth

Job Types: Full-time, New-Grad, Permanent

Customer Support

Baesa, National Capital Region ₱ - ₱

Company: Tech Careers (by CaldwellCo). Posted 1 day ago

Job Description

Non-voice role focusing on written communication and strong typing skills. Fresh graduates, career shifters welcome.

Qualifications

• Be at least 18 years old; High School completed or equivalent
• No prior call center experience required
• Strong written communication and multitasking abilities
• Willingness to learn and grow in the industry

What We Offer

• Salary package up to PHP 30,000
• HMO on Day 1
• Night differential, overtime, and 13th-month pay
• Paid leaves, wellness and insurance programs

Job Type: Full-time

Customer Support

Makati City, National Capital Region ₱ - ₱

Company: Lean Solutions Group. Posted 1 day ago

Job Description

Customer Support Agents on a 3-month project-based contract with potential for absorption into a regular position.

Key Responsibilities:

• Handle customer inquiries via website chat and SMS/text about order status, delivery instructions, and missing packages.
• Provide follow-up support via email; maintain professionalism across channels.
• Balance up to 3 concurrent interactions and meet response and quality SLAs.

Performance Metrics:

• 80%+ chats answered within 3 minutes
• 90%+ audits score on interactions

Qualifications:

• High School Graduate or higher
• Strong written communication and multitasking skills
• Comfort with multiple digital platforms

Customer Support

Makati City, National Capital Region ₱ - ₱

Company: Sapient Careers MNL. Posted today

Job Description

Call Center Agent – Finance Account Representative for Metro Manila sites. Urgent hire; apply now.

Responsibilities:

• Manage financial transactions; provide financial guidance
• Resolve client concerns promptly; ensure data security
• Maintain accurate records

Qualifications:

• High school diploma or equivalent
• Good communication and interpersonal skills
• Thrives in fast-paced environments

Be part of a growing team and enjoy work-life balance. Apply now.

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