Operation Support Coordinator

4 weeks ago

Metro Manila Philippines DigiPlus Interactive Corp Full time

Join to apply for the Operation Support Coordinator role at DigiPlus Interactive Corp This role is responsible for supporting daily operational activities across the company, ensuring smooth workflow through effective ticketing system management, knowledge base creation, and operational monitoring. Responsibilities Monitor, triage, and assign tickets to appropriate teams in a timely manner. Track and escalate unresolved or high-priority issues to the Operations Supervisor. Ensure SLA adherence and maintain accurate records of ticketing system performance. Create, update, and maintain internal knowledge articles, SOPs, and operational guides. Support training initiatives with updated content and structured materials. Assist in monitoring day‑to‑day operational activities, including workflows and processes. Provide support for incident handling, reporting, and follow‑up on resolutions. Work closely with Customer Support, Risk, Payments, and Compliance teams to ensure seamless operations. Identify bottlenecks and suggest improvements for efficiency and accuracy. Collaborate with the Operations Supervisor to implement and test new tools or process enhancements. Gather feedback from internal teams to refine operational practices. Prepare daily and weekly operational reports on ticketing trends, issue resolution, and knowledge base usage. Support audits and compliance checks by ensuring updated documentation and accurate records. Provide administrative and coordination support to the Operations Supervisor. Requirements Minimum 1–2 years of experience in an operational support, coordination, or similar role (preferably in iGaming, online entertainment, or customer‑facing digital industries). Familiarity with iGaming operations (casino, sportsbook, or betting) is an advantage. Strong organizational skills with attention to detail. Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk, Lark) and knowledge management tools. Excellent written and verbal communication skills. Proactive problem‑solver with the ability to handle multiple priorities. Proficiency in Microsoft Office / Google Workspace; knowledge of back‑office systems is a plus. Fluent in English; additional languages are a plus. Seniority level Associate Employment type Full‑time Job function Strategy/Planning and Customer Service Industries Gambling Facilities and Casinos Referrals increase your chances of interviewing at DigiPlus Interactive Corp by 2x Get notified about new Operations Support Coordinator jobs in Metro Manila . #J-18808-Ljbffr

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