Global Seat Manager
4 weeks ago
Position Overview The Global Seat Planning Manager owns the seat capacity governance process for Support Services Group. This role consolidates seat requirements from capacity plans, drives seat ratio optimization, and partners across WFM, Facilities, and Operations to ensure seat readiness and utilization meet forecasted demand. The manager leads the analysis behind seat needs, occupancy, and utilization—turning data into clear, actionable recommendations for footprint planning, site allocation, and strategic growth decisions. Key Responsibilities Seat Capacity Planning & Forecast Alignment Own the front-end analysis of seat requirements based on WFM forecasts and headcount plans. Determine seat ratios and sharing models (hotel, condo, exclusive 1:1) based on program type and schedule efficiency. Partner with WFM to model seat needs accounting for shrinkage, WFH/WFO mix, and forecast accuracy. Apply standardized seat ratio governance across all sites and ensure consistency of assumptions globally. Occupancy & Utilization Analytics Maintain a consolidated seat inventory in partnership with Facilities. Lead reporting on occupancy tracking (% of facilities assigned) and utilization tracking (% of assigned seats used). Identify opportunities to improve seat usage efficiency and optimize ratios. Deliver regular analytics dashboards showing seat shortfalls, surpluses, and forecasted utilization trends. Cross-Functional Coordination Partner with Facilities to align capacity plans with actual site layouts and seating constraints. Collaborate with Operations to triage seat deficits and recommend WFH, reassignment, or expansion strategies. Support IT in readiness for moves, new seat setups, and hybrid work configurations. Engage with Client Success and Strategic Accounts to align footprint planning with client-specific requirements. Deficit Management & Governance Lead the cross-functional review of seat shortages with WFM, Operations, and Facilities. Coordinate mitigation strategies such as WFH deployment, strategic account moves, or facility expansion requests. Track and report all seat deficit resolutions and measure time-to-closure. Establish governance cadences for seat capacity reviews globally. Qualifications & Experience 5+ years of experience in Workforce Planning, Capacity Management, Facilities Planning, or related field. Strong analytical background with advanced Excel and BI tool skills (Power BI, Tableau preferred). Proven success in seat or space utilization management in a multi-site or BPO environment. Understanding of WFM forecasting models, occupancy planning, and hybrid workforce management. Strong cross-functional collaboration skills across Facilities, IT, and Operations. Ability to present findings to executive leadership and influence data-driven decision. Company Description Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide. #J-18808-Ljbffr
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Vessel Account Manager
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeAbout Garrets Garrets International operates as a division of the wrist group and represents one of the maritime industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarters in Nørresundby (Denmark), but also have branches in Romford...
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QA Engineer
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeOverview Are you an MS D365FO expert who wants to make an impact on a global solution—from Manila? Join GN’s Test Automation team as a Senior QA Engineer and help us ensure the quality deliveries behind well‑known brands like Resound, Jabra, and SteelSeries. You’ll work with a well-connected international team, get real responsibility on important...
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Team Leader
3 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description About Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and...
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RESTAURANT SUPERVISOR
2 weeks ago
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Inventory Analyst
4 weeks ago
Manila, Philippines Global Process Manager Inc. Full timeCompany Description Garrets International is a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board vessels across the globe. A...
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Manila, Philippines Global Process Manager Inc. Full timeAbout Wrist Wrist is the world’s leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%. With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Inventory Analyst
1 week ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱900,000 - ₱1,200,000 per yearCompany DescriptionAbout Garrets InternationalGarrets Internationalis a part of the Wrist Group. It is an experienced, always exploring maritime service partner operating in more than 700 ports and serving 35,000 seafarers worldwide. For more than 30 years, we have provided full service of provision and stores, persistently fuelling better lives on board...
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Sales Coordinator
1 week ago
Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱250,000 - ₱450,000 per yearAbout WristWristis the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
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Junior Paid Media Strategist
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Manila, Philippines Global Process Manager Inc. Full timeKey Responsibilities Paid Media Management Plan, launch, and optimize paid campaigns across Google Ads, LinkedIn Ads, and programmatic display platforms. Test new paid channels (e.g., Reddit Ads, Facebook Ads) to identify new audience growth opportunities. Collaborate with content and campaign teams to develop compelling ad copy, creative, and landing pages....
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Manila, National Capital Region, Philippines Global Process Manager Inc. Full time ₱600,000 - ₱1,200,000 per yearAbout WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...
