IT Operations Coordinator

4 weeks ago


Metro Manila Philippines Nezda Technologies, Inc. Full time

About the Role As a Branch Server Operations & IMAC Coordinator , you’ll be the backbone of operational execution — coordinating installations, moves, adds, and changes (IMAC), ensuring smooth software deployments, and keeping communication crystal clear between engineers, vendors, and clients.You’ll manage multiple workstreams, help resolve on‑site challenges, and ensure that no issue is left unresolved or delayed. Key Responsibilities Coordinate installation of hardware, software rollouts, and branch upgrades. Serve as first‑line support for implementers, engineers, and trainers on‑site. Collaborate with internal teams (Professional Services, Logistics, and Account Services). Manage third‑party vendors for installation, logistics, and distribution tasks. Track progress and prepare reports for planned and ongoing operational activities. Produce and manage customer‑facing documentation and communications. Create and manage purchase orders, quotations, and invoicing workflows. Act as project coordinator for small‑scale rollouts and system changes. Develop process documentation and checklists to standardize installations. Must‑Have Qualifications Proven experience in operations coordination , project administration , or technical support within IT or branch operations. Strong organizational and multitasking abilities — able to react quickly and accurately to changing needs. Excellent communication skills with a proactive customer‑service mindset. Good understanding of branch server operations, IT, or networking concepts . Proficiency in Microsoft Office Suite (Excel, Outlook, Word, etc.) . Experience working with vendors or third‑party service providers. #J-18808-Ljbffr



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