Digital Operations Coordinator

2 weeks ago


Metro Manila Philippines Satellite Office Full time

DIGITAL OPERATIONS COORDINATOR Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide. WHAT IS A/AN DIGITAL OPERATIONS COORDINATOR? As our Digital Operations Coordinator, you’ll play a pivotal role in supporting the Digital Manager by ensuring seamless execution across our website, marketplace operations, product fulfilment, and digital initiatives. This is a dynamic, hands‑on role ideal for someone who is highly organised, data‑driven, and thrives in a fast‑paced environment. WHAT WILL BE YOUR MAIN RESPONSIBILITIES? Manage the product upload process across all digital channels with speed and accuracy. Collaborate with marketplace partners (Myer, David Jones, The Iconic) to maintain clear and consistent communication. Analyse and report on weekly trade data, using insights to inform sales and merchandising strategies. Monitor top-selling products and ensure stock levels and allocations are optimised across all platforms. Execute promotions, update collections, and maintain product information across marketplaces and our own website. Ensure all content, including product descriptions and imagery, is accurate, engaging, and SEO‑optimised. Support the planning and deployment of EDM campaigns, coordinating with internal teams for scheduling and testing. Troubleshoot and escalates website or marketplace issues with relevant teams and contacts. Enhance cross‑selling opportunities by effectively populating new styles and categories. Stay on top of search data to improve site search results and customer experience. WHAT ARE WE LOOKING FOR? 1–3 years’ experience in a role supporting digital operations within an e‑commerce or retail environment. Tertiary qualifications in business, IT, or equivalent experience in a similar digital operations role. Well‑developed communication, time management, analytical, and organisational skills. Exceptional interpersonal skills and a collaborative mindset. Strong problem‑solving ability with a proactive approach to overcoming challenges. Solid understanding of e‑commerce platforms, retail trading cycles, and digital best practices. Meticulous attention to detail and a commitment to accuracy in all aspects of work. Ability to remain composed and effective under pressure in a high‑volume, fast‑paced setting. Experience or interest in process design and knowledge management. A results‑driven attitude and a genuine interest in contributing to digital growth and retail success. #J-18808-Ljbffr



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