Front Office Supervisor
3 days ago
Duties and Responsibilities
· Establish and maintain a positive relationship with clients / guests, including building rapport and providing excellent customer service.
· Ensuring outstanding customer service at all times.
· Ensuring that Company policies and procedures are followed by all the staff.
· Maintains a cheerful, friendly and courteous demeanor at all times.
· Courteously and accurately answers inquiries from potential guests and accept hotel reservations.
· Supervise daily shift process ensuring all team members adhere to standard operating procedures.
· Train, direct the work of, resolve issues / problems and coach and counsel the front desk team to ensure a quality operations.
· Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
· Supervise the operations of the front desk to ensure optimal level of service and hospitality is given to the guests.
QUALIFICATIONS
· Bachelor's Degree in hospitality, hotel or any degree in business.
· With at least 1 year experience in front desk services in a hotel setting.
· Minimum of 2 years' supervisory experience in front desk or guest services.
· Highly motivated with energetic personality and has a strong commitment to excellent customer service.
· Ability to maintain composure in any and all stressful situations.
· Excellent verbal and written communication skills.
· Honest, trustworthy and values integrity at all times.
· Willing to work in Poblacion,Makati City.
Job Types: Full-time, Permanent
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Discounted lunch
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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