Remote Call Center Representative

Remote Call Center Representative Full-Time | Hourly Pay Types Hourly Position Overview MCI is a fast-growing tech-enabled business services company offering Customer Experience, Business Process Outsourcing, and cloud technology solutions across multiple industries. We operate on-site and remote contact centers powered by advanced technology to enhance customer journeys, drive scalability, and reduce costs. We’re looking for enthusiastic remote agents to support inbound and outbound customer service initiatives for diverse clients, handling inquiries, proactively reaching out, and promoting products while delivering exceptional service. Requirements You’ll also need: A high-speed internet connection An appropriate, quiet work environment High language proficiency in English Work‑from‑home experience Additional required qualifications: Prior call center experience Residency within 80 km of our office Position Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent. Previous call center experience. Work‑from‑home experience. Strong command of the English language. Typing speed of 20 + WPM. High‑speed internet connection. Basic proficiency in Microsoft Office. Familiarity with Windows operating systems. Skilled in troubleshooting and follow‑up. Able to multitask and self‑manage effectively. Excellent interpersonal skills. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit to a Level II background/security investigation with a fingerprint. Must be willing to submit to drug screening. Compensation & Benefits That Fit Your Life Competitive hourly pay based on experience. Health benefits including HMO coverage and equipment allowances. Dental coverage and in‑house assistance. Meal perks during training, allowances for rice, clothing, laundry, and meals. Performance and loyalty bonuses. Employee shuttle services, retreats, and off‑site events. Opportunities for growth and promotion. Physical Requirements Primarily sedentary role requiring long periods of sitting/standing with a computer and headset. Occasional movement, reaching, and lifting up to 40 pounds. Reasonable Accommodation Requests for reasonable accommodation for qualified applicants or employees with disabilities is available unless undue hardship. Contact Human Resources. Diversity and Equality MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, or sexual orientation. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. All aspects of employment at MCI are based solely on merit and qualifications. #J-18808-Ljbffr