Customer Support Representative

5 days ago

General Santos, Philippines Elavate Superfoods Full time

Customer Support Representative (Live Chat, Phone or Email) Elavate is the UK’s fastest-growing collagen supplement brand, helping women over 40 achieve healthier skin, stronger joints, and thicker hair through premium-quality products. Position Overview We’re looking for a Customer Service Representative who can confidently manage email, chat, and phone support for our expanding customer base. You’ll handle a variety of customer inquiries; from product and order questions to subscription management, while ensuring each interaction reflects the warmth and quality of our brand. Key Responsibilities Handle customer inquiries via email, chat, and phone with professionalism and empathy Assist with orders, shipping updates, returns, and refunds Manage subscriptions (pause, skip, modify, cancel) Provide accurate product information and educate customers about our Multi-Collagen Superblend Log and resolve customer issues efficiently or elevate when needed Maintain accurate records and follow standard procedures in our customer service system Required Qualifications Excellent written and spoken English communication skills Minimum 2 years of customer service experience (email/chat/phone) Shopify experience is a MUST Phone support experience is a MUST Familiarity with Richpanel, Zendesk, or Gorgias (preferred) Experience with subscription platforms such as Loop or Recharge Compensation $600 to $650/month (Full-time, Remote) Perks Monthly performance bonuses for agents who meet or exceed targets Seniority level Entry level Employment type Full-time Industries Food and Beverage Retail Referrals increase your chances of interviewing at Elavate Superfoods by 2x #J-18808-Ljbffr

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