Remote Technical Support Representative

2 days ago

General Santos, Philippines Marlowe Companies Inc. Full time

Remote Work-at-Home | Philippines Full-Time | Hourly Overview MCI is seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting for a variety of clients across industries. You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80 km of our office. Responsibilities Respond to inbound technical support requests via phone, chat, or email Diagnose and troubleshoot hardware, software, and network issues Guide customers through step-by-step solutions and escalate complex issues when necessary Document all customer interactions accurately in the system Maintain up-to-date knowledge of products, services, and support procedures Ensure customer satisfaction by providing timely and effective resolutions Follow company protocols and security guidelines when handling sensitive information Collaborate with internal teams to improve support processes and customer experience Meet performance metrics including resolution time, customer satisfaction, and attendance Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work-from-home experience Strong command of the English language Typing speed of 20+ WPM High-speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Requirements & Compliance Must be authorized to work in the country where the job is based Willing to submit up to a LEVEL II background and/or security investigation with a fingerprint (offers contingent on results) Willing to submit to drug screening (offers contingent on results) Compensation & Benefits Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography. Additional Information This job operates in a professional office environment; work is primarily sedentary with computer and headset use. Reasonable accommodations are available on request in accordance with applicable laws. MCI is an equal opportunity employer and prohibits discrimination based on age, ancestry, color, gender identity or expression, national origin, disability, and other protected characteristics. All employment with MCI is at-will. Location note: Get notified about new Technical Support Representative jobs in Mexico, Central Luzon, Philippines . #J-18808-Ljbffr

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