Head Of Customer Care

Posted today

Job Description

Duties and Responsibilities:

Team & Operations Management

• Manage BPO teams (FTEs), monitor daily/weekly/monthly KPIs including NPS, CSAT, Reply Rate, FCR, SLA, AHT
• Design and implement escalation protocols (L1-L3), act as final point of resolution
• Optimize workforce scheduling, staffing allocation, and cross-functional collaboration

Customer Experience Enhancement

• Analyze customer interaction data (voice/email/chat) to identify pain points and drive process improvement
• Lead CRM system optimization
• Generate in-depth analysis reports to support data-driven decision-making.

Training & QA

• Develop training programs on soft skills & product expertise
• Implement quality calibration processes aligned with global benchmarks

What You\'ll Bring:

• A Bachelor\'s/College Degree in Computer Science, Information Technology, Business, Marketing, or a related field.
• 5+ years in call center management (BPO experience preferred)
• Expertise in omnichannel customer service platforms
• Fluent English (CEFR C1+), cross-cultural team leadership
• Decisiveness under pressure
• Empathetic leadership
• Agile methodology proficiency
• Willing to be assigned in Ortigas, Pasig City

Why Join Us?

• Competitive Salary – We value your skills and reward your contributions.
• Quarterly Performance Bonus – Earn more based on your performance.
• Monthly Employee Engagement Activities – Connect with colleagues through fun team events and activities.
• ASPH Holiday Break – Enjoy a 2-week break in December for a better work-life balance.
• HMO and Group Life Insurance (Upon regularization) – Comprehensive health coverage for you and your dependents.
• Medicine Reimbursement – Covers optical expenses, over-the-counter medicines, any dental-related medicines and gym membership.
• Complete Statutory Benefits – We provide full compliance with all legal requirements.
• Join us and be part of a team that\'s driving innovation and excellence in the tech industry

Disclaimer: When you submit your information to LinkedIn, your information will be collected, processed, and used by LinkedIn. LinkedIn will share your information to ASUS for job recruitment purpose.

Non-Voice/Voice: Ticket Management Call Center Agent

Posted today

Job Description

Job Highlights

• Blended Support (Voice/Non-Voice Account)
• HMO and Life Insurance for you and your qualified dependents + Work-Life Balance & Career Growth Opportunities
• Open to High School, Senior High School, College Undergraduates and College Graduates

Go further with Foundever

JOIN OUR OCTOBER TO DECEMBER 2025 CLASSES AND GET A CHANCE TO WIN THE NEWEST IPHONE AIR

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Want to start your #FoundeverLife?

There are 2 ways to join us

You can join in virtually Just click apply now, complete our application form, and enter our virtual hub using the details below, or walk into our Onsite Recruitment Hub located at G/F Glorietta 1 Corporate Center, Hotel Drive, Ayala Center, Makati City, from 11AM to 7PM

Kindly declare JOBSTREET as your source during your application process to be eligible for our promo.

VIRTUAL HUB DETAILS:

Zoom Link:

Meeting ID:

Passcode: MAKATI

Source of Application: JOBSTREET

Virtual Recruitment Hours: 10AM to 9PM (Open from Monday to Friday)

You can also directly take our assessment before joining our virtual hub Please see the assessment link below:

Assessment Link:

What are we looking for?

• Open for High School / K-12 Graduate or University Degree
• At least 6 months of CCE for a voice support
• Willing to work in Makati
• TIP: Have your SSS and PAG-IBIG numbers ready for faster application processing

Additional Tip: It is recommended to use a computer when joining the zoom virtual hub.

What should you expect from us?

- Paid training from day one

Tons of growth opportunities (93% of our non-agent positions are filled internally)

A leadership team that hears your voice; we know that when we work together we can accomplish so much more

Fun team environment where we work hard to build trust every single day

-HMO Benefits for you and your family

• Free call center training

Terms and conditions apply

Customer Relations Manager

Caloocan City, National Capital Region ₱ - ₱

Sweet Dough Global Ventures Inc.

Posted today

Job Description

About the role

This is a full-time role as a Customer Relations Manager at Sweet Dough Global Ventures Inc., based in South Caloocan Metro Manila. As the Customer Relations Manager, you will be responsible for overseeing all customer-facing activities and ensuring a seamless experience for our clients.

What you\'ll be doing

• Manage a team of customer service representatives and ensure high levels of customer satisfaction
• Develop and implement strategies to improve customer service processes and policies
• Handle complex customer inquiries and complaints, working to resolve issues in a timely and effective manner
• Analyse customer feedback and data to identify areas for improvement and implement changes
• Collaborate with other departments to address customer needs and concerns
• Provide regular reports on customer service performance metrics
• Stay up-to-date with industry trends and best practices in customer relations

What we\'re looking for

• Minimum 5 years of experience in a customer relations or customer service management role
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and internal stakeholders
• Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Experience in leading and motivating a team of customer service representatives
• Proficient in data analysis and reporting to track and improve customer service performance
• Knowledge of customer service best practices and industry trends
• Degree in Business, Marketing, or a related field is preferred

What we offer

At Sweet Dough Global Ventures Inc., we are committed to providing our employees with a rewarding and fulfilling work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Additionally, we prioritise work-life balance and provide flexible work arrangements to support our employees\' well-being.

About us

Sweet Dough Global Ventures Inc. is a leading provider of high-quality bakery products, serving customers across the South Caloocan Metro Manila area. Our mission is to deliver exceptional customer service while continuously innovating and expanding our product offerings. Join our team and be part of a dynamic and growing company that values its employees and strives for excellence.

Apply now to become our next Customer Relations Manager

Customer Relations Manager

Makati City, National Capital Region ₱ - ₱

Leading Edge Executive Talent Search Inc.

Posted today

Job Description

Job Summary

We are seeking an experienced CRM Manager to lead and oversee the Customer Relations Section under the After Sales Department. The role is responsible for ensuring excellent customer satisfaction, resolving dealer concerns, and implementing strategies to support business growth and brand image.

Key Responsibilities

Operations & Strategy

• Oversee and manage daily customer relations operations, ensuring smooth dealer and customer interactions
• Develop and execute customer relations strategies, programs, and initiatives to drive business growth and loyalty
• Plan and manage the annual business plan, budget, and operational strategies

Customer Experience

• Maintain at least 95% customer satisfaction in both Sales and Service (SSI and CSI)
• Ensure 100% timely response to customer complaints within 24 hours, and 50% resolution of concerns within 30 days
• Address customer complaints, investigate root causes, and provide effective resolutions
• Lead, train, and coach the customer relations team and dealer customer relations officers to improve efficiency and effectiveness
• Build processes, motivate team members, and foster a culture of continuous improvement

Performance & Reporting

• Analyze distributor and dealer performance, create action plans, and implement improvement strategies
• Align with international counterparts to ensure performance targets are achieved

Qualifications

Education & Experience

• Bachelor\'s degree in Business Administration, Marketing, or related field
• Proven experience in customer relations, customer service management, or related roles (automotive industry experience is an advantage)

Skills

• Strong leadership, coaching, and team management skills
• Excellent communication, problem-solving, and decision-making abilities
• Strong analytical skills with the ability to develop data-driven strategies
• Ability to handle multiple priorities and deliver results under pressure

What We Offer

• Competitive salary package
• Opportunities for professional growth and career development
• Be part of a dynamic and innovative company

Job Type: Full-time

• Additional leave
• Health insurance
• Life insurance
• Promotion to permanent employee

Customer Relations Manager

Posted today

Job Description

Role Overview:

We are seeking a motivated CRM Manager to lead the design, setup, and optimization of player journeys, missions, tiered VIP structures, and reward mechanics within a game platform. You will be responsible for configuring and managing lifecycle marketing campaigns and gamification elements through advanced CRM tools.

Key Responsibilities:

• Build and manage multi-step customer journeys, missions, and VIP tiers using CRM and gamification platforms.
• Automate and personalize engagement campaigns via email, SMS, and in-app interactions.
• Monitor player data and campaign KPIs to optimize retention and revenue.
• Collaborate closely with marketing, data, and product teams to enhance player experience.
• Act as a CRM expert within the team, maintaining documentation and driving best practices.
• Support seasonal events, loyalty programs, and continuous journey improvements.

Qualifications:

• 2+ years\' experience in CRM operations, lifecycle marketing, or gamification in digital or gaming environments.
• Strong analytical skills with ability to interpret player/customer data and campaign performance.
• Goal-oriented, well-organized, attention to detail, and excellent communicator.

CRM and Marketing Automation Tools Knowledge:

• Experience with CRM and marketing automation tools (e.g., Salesforce Marketing Cloud, Braze, Optimove, or similar) and gamification-focused platforms is a strong advantage but not mandatory.
• Willingness to learn and quickly master automation tools will be supported through training.

Job Type: Full-time

• Flextime
• Health insurance
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Are you willing to learn new tools in executing your job responsibilities?

Language:

Customer Relations Manager

Makati City, National Capital Region ₱ - ₱

Geely Motor Philippines Corporation

Posted today

Job Description

About the role

As the Customer Relations Manager at Geely Motor Philippines Corporation, you will be responsible for leading a team of customer service professionals in delivering exceptional customer experiences. This full-time role is based in Makati City, Metro Manila and is integral to the company\'s ongoing commitment to customer satisfaction.

What you\'ll be doing

• Manage and oversee the day-to-day operations of the customer service team, ensuring efficient and effective handling of customer enquiries, complaints and feedback
• Develop and implement strategies to improve customer satisfaction and loyalty
• Analyse customer data and feedback to identify areas for improvement and implement corrective actions
• Foster a positive and collaborative team environment, providing coaching, mentoring and performance management to customer service representatives
• Liaise with other departments to ensure a seamless and integrated customer experience
• Monitor and report on key performance metrics, identifying trends and driving continuous improvement
• Ensure compliance with company policies, procedures and industry regulations

What we\'re looking for

• Significant experience (5+ years) in a customer service management role, preferably within the automotive or a related industry
• Proven track record of leading and motivating high-performing teams
• Excellent communication and interpersonal skills, with the ability to effectively liaise with customers and stakeholders at all levels
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions
• Proficient in using customer relationship management (CRM) systems and data analysis tools
• Knowledge of customer service best practices and a deep understanding of the customer journey
• Degree in Business, Marketing, or a related field preferred

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits package
• Opportunities for career advancement and professional development
• Collaborative and innovative work culture
• Team-building and social activities

About us

Geely Motor Philippines Corporation is a leading automotive manufacturer and a trusted brand in the Philippine market. Committed to innovation and customer satisfaction, we strive to provide our customers with high-quality vehicles and exceptional service. Our mission is to become the preferred choice for automotive solutions in the Philippines, and we are constantly seeking talented individuals to join our growing team.

Apply now for this exciting opportunity to be part of the Geely Motor Philippines family

Customer Relations

Posted today

Job Description

Company Description

Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in Florida, USA, and Manila, Philippines, we bring over 18 years of combined experience in guiding interns and trainees toward success in the USA and across the globe. Our mission is to create opportunities for professional growth and cross-cultural understanding, helping participants develop skills and become ambassadors of their countries.

Role Description

We are looking for a Customer Relations & Compliance Officer to join our team. This is a full-time hybrid role based in Makati City, Philippines, with flexible work-from-home arrangements. The role involves ensuring excellent customer support, managing document compliance, and assisting with visa processes.

Key Responsibilities

• Attend to applicant inquiries via email, phone, social media, or in person
• Collect and organize required documents
• Assist in visa processing and application requirements
• Coach applicants in preparation for their visa interviews
• Monitor and track visa appointment schedules

Qualifications

• Bachelor\'s degree in Business, Management, or related field (fresh graduates are welcome to apply)
• Excellent communication and organizational skills
• Detail-oriented, customer-focused, and proactive
• Ability to multitask in a fast-paced environment

Why Join Us?

• Hybrid work set-up with flexibility
• Be part of a supportive and dynamic team
• Help students and professionals unlock opportunities abroad
• Gain hands-on experience in compliance and customer relations

Interested candidates may send their CV to

Customer Relations Service Representative

Mandaluyong, National Capital Region ₱ - ₱

The SM Store (SM Mart Inc.)

Posted today

Job Description

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor\'s Degree
• Preferably At least with 1 year of work experience in any field

Customer Relations Service Representative

Posted today

Job Description

Responsible in overseeing the CRS operation of the store and provide administrative support to the department as directed by her/ his immediate superior

Responsibilities:

• Ensure strict implementation of all company regulations and directions coming from the CRS Division
• Respond to incidents and execute emergency programs in the branch
• Assist in the conduct of an investigation
• Comply with the prescribed handling and reporting of Items Left by Customers / Employees in the store

Qualifications:

• Graduate of any Bachelor\'s Degree
• Preferably At least with 1 year of work experience in any field

Customer Relations Officer

Taguig, National Capital Region ₱ - ₱

Y First Oceanic Property Management

Posted today

Job Description

• Bachelor\'s degree holder preferably BS Hospitality Management/Tourism;
• At least 2-3 years of work experience in customer service and admin preferably gained from property management industry;
• Responsible for providing administrative duties to enable the Property Management Office manage the day-to-day activities.

Job Type: Full-time

• Health insurance
• Life insurance

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