Customer Care Officer

Overview

Explore customer care officer positions in Makati, Philippines. These roles involve managing customer relationships, resolving issues, and providing support. Requirements typically include excellent communication, problem-solving abilities, and a customer-centric approach. Opportunities include customer service, client relations, and call center roles, often involving CRM software, handling inquiries, and ensuring customer satisfaction.

Associate Iii, Customer Support

Location: Taguig, National Capital Region (Ingram Micro)

Job Description

• Description: Ingram Micro focuses on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
• Position Summary: Takes initial customer calls and answers general questions; refers callers to appropriate resources; follows up on orders, shipment tracing, returns, etc. May determine caller eligibility for technical support and transfer to queues. Other duties include data entry and internal documentation; documents customer concerns and forwards trends to departments.
• What you bring: Seasoned individual contributor; works under limited supervision; may train lower level employees; has substantial understanding of the job; may lead or mentor junior staff; moderately difficult assignments; normally independent within procedures.
• Qualifications: College degree and minimum 3 years experience in the functional area. This listing is not exhaustive.

Associate Ii, Customer Support

Location: Taguig, National Capital Region (Ingram Micro)

Job Description

• Description: Same context as above for Ingram Micro.
• Position Summary: Takes initial customer calls; refers callers to resources; follows up on inquiries; data entry; internal documentation; documents concerns and trends.
• What you bring: Established and productive individual contributor; works under moderate supervision; tasks semi-routine with occasional deviations; may lead or seek guidance; follows established procedures.
• Qualifications: College degree and 3 years of general experience or 2 years functional experience.

Makati, National Capital Region — Confidential

Posted 20 days ago

Customer Support Associate (Makati)

Location: Makati, National Capital Region

Job Description

• Responsibilities: Answer inquiries via phone or live chat; search knowledgebase for solutions; escalate to internal teams when needed; respond to emails in queue; participate in coaching and client-improvement trainings.

• Qualifications: Customer service experience in a BPO; English proficiency; ability to multi-task; fast-paced adaptability; problem-solving mindset; 40 WPM typing with 100% accuracy; Filipino resident.

Work location: Ayala Ave., Makati City, Philippines.

SetSchedule – Customer Success Consultant

Location: Makati City (Remote/Hybrid options available)

Job Summary

• Responsibilities: Manage User Experience Team; ensure quality and deadlines; resolve customer complaints; provide superior user experience; discuss performance issues; prepare work schedules; perform other duties as assigned.
• Requirements: 5 years of experience as Tech Support Team Lead, Supervisor, Manager or equivalent; strong verbal and written communication; proficiency with collaboration tools (Google Docs/Sheets/Meets, Slack, etc.); minimum workstation requirements listed (PC/laptop, i3+ processor, 8GB RAM, quality headset, 25 Mbps wired internet).
• Benefits: Additional leave, health insurance, paid training, work from home, company events.

Customer Support Representative (Amazon) – Makati

Location: Makati, National Capital Region

Job Description

• Responsibilities: Provide excellent customer service via active listening; protect confidential information; aim to resolve issues on first contact; communicate effectively with customers.

• Qualifications: 2 years of college completed with 3 years BPO experience; E-Commerce BPO experience preferred; strong attention to detail; good English communication; intermediate Excel skills; night shift availability in Makati.

Salary: Php 25,000 to Php 40,000 per month. Schedule: night shift.

Application note: Experience in customer service is preferred.

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