Customer Care Officer

6 hours ago

Metro Manila Philippines StraitsX Full time
Customer Care Officer (Chinese Language Support)

Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX

Customer Care Officer (Chinese Language Support)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX

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About The Role
The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply.

About The Role
The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply.
You will report to the Customer Support Supervisor and the Head of Operations, along with frequent collaboration with the following departments: Product, Engineering, Compliance/Legal, and Marketing.
What You Will Do

  • Be the point of contact for all customer inquiries, both B2C and B2B, but with highest priority given to Chinese-speaking clients/customers
  • Meeting Service levels and KPIs defined by the Company
  • Resolving all in scope enquiries and appropriate escalation when required
  • Follow-up on inquires not immediately resolved
  • Complete ticket logs and reports
  • Recommend process improvements
  • Other duties as assigned
What We Are Looking For
  • Intermediate language skills required: read, write and interpret (in Filipino, English, and Chinese)
  • Excellent verbal communication in Filipino, English, and Chinese
  • Must be flexible with shift working hours as there might be shifting or overtime involved in the position to meet required deadlines
  • Experience with customer service/call center related jobs is desired, e.g. handling chat and emails
  • Fresh grads are welcome to apply
  • Additionally, having a financial or tech background would be a plus
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Contract
Job function
  • Job function Other

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