Customer Care Officer

6 days ago

Metro Manila Philippines StraitsX Full time

Customer Care Officer (Chinese Language Support) Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX Customer Care Officer (Chinese Language Support) 1 week ago Be among the first 25 applicants Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX Get AI-powered advice on this job and more exclusive features. About The RoleThe StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply. About The RoleThe StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply.You will report to the Customer Support Supervisor and the Head of Operations, along with frequent collaboration with the following departments: Product, Engineering, Compliance/Legal, and Marketing.What You Will DoBe the point of contact for all customer inquiries, both B2C and B2B, but with highest priority given to Chinese-speaking clients/customers Meeting Service levels and KPIs defined by the Company Resolving all in scope enquiries and appropriate escalation when required Follow-up on inquires not immediately resolved Complete ticket logs and reports Recommend process improvements Other duties as assigned What We Are Looking ForIntermediate language skills required: read, write and interpret (in Filipino, English, and Chinese) Excellent verbal communication in Filipino, English, and Chinese Must be flexible with shift working hours as there might be shifting or overtime involved in the position to meet required deadlines Experience with customer service/call center related jobs is desired, e.g. handling chat and emails Fresh grads are welcome to apply Additionally, having a financial or tech background would be a plus Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Other Referrals increase your chances of interviewing at StraitsX by 2x Sign in to set job alerts for “Customer Care Officer” roles. Makati, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 6 days ago Makati, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 2 days ago Makati, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 2 weeks ago Pasay, National Capital Region, Philippines 3 weeks ago Manila, National Capital Region, Philippines 1 day ago Manila, National Capital Region, Philippines 6 days ago Manila, National Capital Region, Philippines 1 month ago Taguig, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 1 week ago Makati, National Capital Region, Philippines 4 weeks ago Customer Service Associate (Email and Chat Support) Manila, National Capital Region, Philippines 21 hours ago Business Solutions Customer Service Associate/Officer Makati, National Capital Region, Philippines 2 days ago Manila, National Capital Region, Philippines 1 week ago Customer Services Assistant (Receptionist) - Pasay Pasay, National Capital Region, Philippines 1 week ago Manila, National Capital Region, Philippines 2 weeks ago Customer Service Associate (Voice - Permanent Work From Home Setup) Quezon City, National Capital Region, Philippines 1 day ago NON-VOICE - Customer Service - Start this Week Manila, National Capital Region, Philippines 1 month ago Makati, National Capital Region, Philippines 3 weeks ago Customer Service Representative (US Car Rental, Office-based) Mandaluyong, National Capital Region, Philippines 5 days ago Pasay, National Capital Region, Philippines 2 weeks ago Makati, National Capital Region, Philippines 4 days ago Manila, National Capital Region, Philippines 1 week ago Customer Service Job - No Experience Needed Caloocan, National Capital Region, Philippines 4 weeks ago Customer Service Hiring - Voice/Nonvoice - With Experience Makati, National Capital Region, Philippines 3 weeks ago Quezon City, National Capital Region, Philippines 2 weeks ago Valenzuela, National Capital Region, Philippines 4 weeks ago Makati, National Capital Region, Philippines 1 month ago Manila, National Capital Region, Philippines 4 days ago Customer Service Job - Fresh Grads Welcome Pasig, National Capital Region, Philippines 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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