Customer Care Officer

3 weeks ago

Metro Manila Philippines StraitsX Full time
Customer Care Officer (Chinese Language Support)

Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX

Customer Care Officer (Chinese Language Support)

1 week ago Be among the first 25 applicants

Join to apply for the Customer Care Officer (Chinese Language Support) role at StraitsX

Get AI-powered advice on this job and more exclusive features.

About The Role
The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply.

About The Role
The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we released our first stablecoin, XSGD, the largest stablecoin in Asia by supply.
You will report to the Customer Support Supervisor and the Head of Operations, along with frequent collaboration with the following departments: Product, Engineering, Compliance/Legal, and Marketing.
What You Will Do

  • Be the point of contact for all customer inquiries, both B2C and B2B, but with highest priority given to Chinese-speaking clients/customers
  • Meeting Service levels and KPIs defined by the Company
  • Resolving all in scope enquiries and appropriate escalation when required
  • Follow-up on inquires not immediately resolved
  • Complete ticket logs and reports
  • Recommend process improvements
  • Other duties as assigned
What We Are Looking For
  • Intermediate language skills required: read, write and interpret (in Filipino, English, and Chinese)
  • Excellent verbal communication in Filipino, English, and Chinese
  • Must be flexible with shift working hours as there might be shifting or overtime involved in the position to meet required deadlines
  • Experience with customer service/call center related jobs is desired, e.g. handling chat and emails
  • Fresh grads are welcome to apply
  • Additionally, having a financial or tech background would be a plus
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Contract
Job function
  • Job function Other

Referrals increase your chances of interviewing at StraitsX by 2x

Sign in to set job alerts for “Customer Care Officer” roles.

Makati, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 6 days ago

Makati, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 2 weeks ago

Pasay, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 6 days ago

Manila, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 4 weeks ago

Customer Service Associate (Email and Chat Support)

Manila, National Capital Region, Philippines 21 hours ago

Business Solutions Customer Service Associate/Officer

Makati, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 1 week ago

Customer Services Assistant (Receptionist) - Pasay

Pasay, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 2 weeks ago

Customer Service Associate (Voice - Permanent Work From Home Setup)

Quezon City, National Capital Region, Philippines 1 day ago

NON-VOICE - Customer Service - Start this Week

Manila, National Capital Region, Philippines 1 month ago

Makati, National Capital Region, Philippines 3 weeks ago

Customer Service Representative (US Car Rental, Office-based)

Mandaluyong, National Capital Region, Philippines 5 days ago

Pasay, National Capital Region, Philippines 2 weeks ago

Makati, National Capital Region, Philippines 4 days ago

Manila, National Capital Region, Philippines 1 week ago

Customer Service Job - No Experience Needed

Caloocan, National Capital Region, Philippines 4 weeks ago

Customer Service Hiring - Voice/Nonvoice - With Experience

Makati, National Capital Region, Philippines 3 weeks ago

Quezon City, National Capital Region, Philippines 2 weeks ago

Valenzuela, National Capital Region, Philippines 4 weeks ago

Makati, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 4 days ago

Customer Service Job - Fresh Grads Welcome

Pasig, National Capital Region, Philippines 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Customer Care Officer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Explore customer care officer positions in Makati, Philippines. These roles involve managing customer relationships, resolving issues, and providing support. Requirements typically include excellent communication, problem-solving abilities, and a customer-centric approach. Opportunities include customer service, client relations, and call center...

  • Customer Care Officer

    2 days ago

    Ortigas, Metro Manila, Philippines Satellite Office Full time ₱1,200,000 - ₱2,400,000 per year

    CUSTOMER CARE OFFICERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE OFFICER?The purpose of the Customer Care Officer is to work...

  • Jr. Customer Care

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Jr Customer Care jobs in the Philippines Job Listings 5,636 Jr Customer Care jobs in the Philippines Jr. Customer Care Posted today Job Description The Company Versa Innovations Corp. is a leading Philippine developer and provider of two-way radio communication systems and solutions, specializing in cutting-edge technology for security, corporate,...

  • Customer Care Officer

    1 week ago

    , Metro Manila, Philippines Stfrancis Full time

    Join StraitsX as a Customer Care Officer to manage customer inquiries and support digital asset payments in Southeast Asia. Your Role Here’s what you will be doing: Serve as the point of contact for all customer inquiries, prioritizing Chinese-speaking clients/customers Meet service levels and KPIs defined by the company Resolve all in-scope inquiries and...

  • Customer Care

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Overview Customer Care roles in the Philippines involve delivering excellent service by handling inquiries, resolving concerns, and providing accurate information about products and services. The goal is to ensure a positive customer experience and support the company’s commitment to client satisfaction. Responsibilities Answer incoming calls, as well as...

  • Jr. Customer Care Officer

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Posted today Job Description MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has...

  • Customer Care Officer

    7 days ago

    , , Philippines StraitsX Full time

    Join to apply for the Customer Care Officer role at StraitsX About The Role The StraitsX team is building the payments infrastructure for Digital Assets in Southeast Asia. We aim to connect millions of individuals and businesses in the region to the Digital Assets market through our suite of products, including Xfers Wallet and Xfers Direct. In 2020, we...

  • Specialist, Customer Care

    2 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Makati, National Capital Region CloudConsole IT Consulting Posted today Job Description Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT...

  • Customer Care Collections Associate

    1 day ago

    , Metro Manila, Philippines NTT DATA North America Full time

    Join to apply for the Customer Care Collections Associate role at NTT DATA North America In these roles you will be responsible for: Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. Ensuring customer satisfaction and strive to meet service standards. A typical day will likely involve fielding...

  • Customer Care Specialist, Lre

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Customer Care Specialist Lre jobs in Manila Join Liveops and work from home in healthcare. No commute, flexible hours. Make an impact in... Customer Relations Posted 1 day ago Job Description Company Description Experience Abroad helps students and young professionals participate in cultural exchange and international internships. With offices in...