Specialist, Customer Care

Makati, National Capital Region CloudConsole IT Consulting

Posted today

Job Description

Who we are : We're an IT Consulting Company founded in Sweden that follows global standards addressing the needs of businesses for growth and efficiency. Our culture at its core is centered on empowering our employees with a fast-decision-making process, a flexible IT infrastructure, and no bureaucracy. We test numerous ideas and hypotheses in business, in the product, and in marketing every single day to build the best user experience. Working with us means achieving great results with the support of highly professional peers and in a family atmosphere. We put a premium on our services as we always say to our clients, “just manage your office and we’ll take care of IT”.

What you will be doing :

• Provide technical assistance to client end-users.
• Troubleshoot customer workstation issues.
• Proactively monitor and report on client environments.
• Work with Senior Engineers, Team Leads, and Project Managers to troubleshoot client issues as they arise.
• Coordinate with the engineering team and project managers to ensure projects are carried out on time.
• Timely and accurate time log completion (with detailed notes).
• Dependable and regular attendance in the call queue.
• Proactive daily schedule communication with team members and team leader.
• Ensure proper execution and delivery of software patching, backups, alerts, antivirus, updates, hardware monitoring, ConnectWise products, TPAM, Kaseya, SSL certs, and software.
• Assist with special projects as needed.
• Other duties as needed or required.

What you bring to the table :

• Excellent communication skills in English
• Has bachelor’s degree in Information Technology, Computer Science or any related field of study
• At least 3 years of relevant experience
• Experienced in supporting small/medium-sized businesses
• Experienced in supporting Microsoft 365
• Has good knowledge of Microsoft Windows, Windows Server, Active Directory and Networking as well as in hardware and software
• Knowledge in structured cabling is nice to have
• Must be willing to work in Makati CBD on a night shift schedule (temporary WFH)

Other Requirements :

• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.

What we offer :

• A salary package ranging from 25k to 30k depending on experience and qualification
• HMO, leave cash conversion, and communication allowance
• A culture that cultivates involvement and a positive work environment
• An innovative technological product
• Young, professional, and goal-driven team
• Opportunity for rapid career growth
• Company-sponsored training, upskilling, and certification

Job Types : Full-time, Permanent

Salary : Php25,000.00 - Php30,000.00 per month

Benefits :

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Schedule :

• Shift system

Supplemental pay types :

• 13th month salary

Customer Care Specialist

Taguig, National Capital Region CTBC Bank

Posted today

Job Description

Job description

• Qualifications: Bachelor’s Degree in any Business related course
• Preferably with banking and service-related work experience

Job Types : Full-time, Permanent

Benefits :

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Pay raise

Schedule :

• 8 hour shift
• Day shift

Supplemental Pay :

• 13th month salary
• Bonus pay
• Performance bonus
• Yearly bonus

Education :

• Bachelor's (required)

Experience :

• Customer Care Specialist: 1 year (preferred)

Language :

• English (preferred)

Customer Care Specialist Shifting Schedule

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Very high Attention to Detail, Very Organized, Team Player, capable of collaborating on projects
• Excellent communication skills in English
• Savvy in computer & internet navigation
• Intermediate Excel skills
• Amenable to work in Makati on a night shift (mostly)

Salary : Php25,000.00 - Php40,000.00 per month

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Experience: Customer service: 3 years (preferred)

Customer Care Specialist E-commerce Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Very high Attention to Detail, Very Organized, Team Player, capable of collaborating on projects
• Excellent communication skills in English
• Savvy in computer & internet navigation
• Intermediate Excel skills
• Amenable to work at Makati in shifting schedule (mostly night shift)

Salary : Php25,000.00 - Php40,000.00 per month

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Experience: Customer service: 3 years (preferred)

Amazon Customer Care Specialist Up to 40k L Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Very high Attention to Detail, Very Organized, Team Player
• Excellent communication skills in English
• Savvy in computer & internet navigation
• Intermediate Excel skills
• Amenable to work at Makati on a night shift

Salary : Php25,000.00 - Php40,000.00 per month

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Experience: Customer service: 3 years (preferred)

Amazon Customer Care Specialist Up to 40k L Makati

Makati, National Capital Region M and J Recruitment Firm

Posted today

Job Description

RESPONSIBILITIES :

• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Adequately communicate with customers

JOB QUALIFICATIONS :

• At least 2 years completed of college with 3yrs BPO experience
• Preferably with BPO Experience in E-Commerce industry
• Very high Attention to Detail, Very Organized, Team Player
• Excellent communication skills in English
• Savvy in computer & internet navigation
• Intermediate Excel skills
• Amenable to work at Makati on a night shift

Salary : Php25,000.00 - Php40,000.00 per month

Schedule :

• Night shift
• Shift system

Application Question(s) :

• Experience: Customer service: 3 years (preferred)

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